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Family Life5 mins ago
TV Licence dispute- Help
48 Answers
I renewed my TV licence on-line last November and have e-mail and documentary proof of having done so (Expiry Date:30 Sep 2010)
At the beginning of this month I began receiving letters advising me that I was unlicensed, demanding payment and threatening prosecution if this was not forthcoming.
I called 'Capita' , the private company that collects TV License fees to find out why I was sent these letters.
I was advised that due to a "technical error" on their system, the funds had not been transferred from my bank to them. (They claimed to have sent a letter back in December 2009 informing me of this. I received no such letter.)
I was advised to visit my bank and check that this was the case.
Yesterday I did so only to be told that I would hve to pay 2 ponds for a statemnet from that period since immediate records go back only 6 months.
On a point of principal I called Capita asking them to send this fee since the fault was theirs and I was already out of pocket for phone and petrol. Their Customer Service Team member advised me that I would have to pay this and apply for reimbursement in writing. I told him I would do this if I had it in writing that they would honour this arrangement. He said that I would have to put this request in writing!
This comes at the end of a week that has seen my wife being doorstepped at our home by a Capita agent armed with a chip and pin machine requesting payment and threatening prosecution if this is not forthcoming. (My wife explained the situation and politely refused.)
I would be grateful to hear from someone who knows my rights and can advise me of my legal position regarding this matter.
Many thanks in advance...
At the beginning of this month I began receiving letters advising me that I was unlicensed, demanding payment and threatening prosecution if this was not forthcoming.
I called 'Capita' , the private company that collects TV License fees to find out why I was sent these letters.
I was advised that due to a "technical error" on their system, the funds had not been transferred from my bank to them. (They claimed to have sent a letter back in December 2009 informing me of this. I received no such letter.)
I was advised to visit my bank and check that this was the case.
Yesterday I did so only to be told that I would hve to pay 2 ponds for a statemnet from that period since immediate records go back only 6 months.
On a point of principal I called Capita asking them to send this fee since the fault was theirs and I was already out of pocket for phone and petrol. Their Customer Service Team member advised me that I would have to pay this and apply for reimbursement in writing. I told him I would do this if I had it in writing that they would honour this arrangement. He said that I would have to put this request in writing!
This comes at the end of a week that has seen my wife being doorstepped at our home by a Capita agent armed with a chip and pin machine requesting payment and threatening prosecution if this is not forthcoming. (My wife explained the situation and politely refused.)
I would be grateful to hear from someone who knows my rights and can advise me of my legal position regarding this matter.
Many thanks in advance...
Answers
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i have just thought, do you have the actual licence? surely if you don't then you havent paid for it, and if you do, you have?.
Also as to the "£2 is a lot of money " comment, i would hazzard a guess that someone who can pay for their tv licence in 1 go is not going to have all that much trouble finding 2 quid
Also as to the "£2 is a lot of money " comment, i would hazzard a guess that someone who can pay for their tv licence in 1 go is not going to have all that much trouble finding 2 quid
Maybe AlBags, but I'm not sure it is clear whether things are exactly as they seem. Was an electronic payment set up? Was the money paid/collected? Has he actually got a valid licence with something in writing that says it has been paid. But the poster doesn't seem sure himself that the payment was ever taken
Company A are responsible for collecting the TV Licence Fee.
Company B are responsible for issuing the TV Licence (physical evidence that payment has been made and received).
A tell B that congming88 has paid in full, and B issue the licence.
If B has failed to collect the money from congming88, then although he has a TV licence, it has NOT been paid for and is worthless.
Unless congming88 can 'prove' that payment was made by him to A for the TV licence he will be seen as a 'defaulter'.
Although, he is under the impression that it has been paid for, he is also NOT confident enough to tell Capita to stuff it.
I would satisfy my own mind that I had paid, and then let Capita chase their own tails in trying to prove otherwise.
Company B are responsible for issuing the TV Licence (physical evidence that payment has been made and received).
A tell B that congming88 has paid in full, and B issue the licence.
If B has failed to collect the money from congming88, then although he has a TV licence, it has NOT been paid for and is worthless.
Unless congming88 can 'prove' that payment was made by him to A for the TV licence he will be seen as a 'defaulter'.
Although, he is under the impression that it has been paid for, he is also NOT confident enough to tell Capita to stuff it.
I would satisfy my own mind that I had paid, and then let Capita chase their own tails in trying to prove otherwise.
He CAN prove it ..
He has a confirmation email and other documents to prove it.
Why should he produce another one? (Bank statement)
TV Licensing do not say "you must provide prrof of payment with a bank statement" do they?
No court will do him with the evidence he has.
All that A .. B stuff .. You got your own stuff wrong ...
"If B has failed to collect the m..." should be A.
He has a confirmation email and other documents to prove it.
Why should he produce another one? (Bank statement)
TV Licensing do not say "you must provide prrof of payment with a bank statement" do they?
No court will do him with the evidence he has.
All that A .. B stuff .. You got your own stuff wrong ...
"If B has failed to collect the m..." should be A.
