Consumer Group Reveals Best Way To Complain

People in the UK have been advised how to get what they want when they complain to companies, it has been reported.

According to Consumer Direct (a government funded service), it is essential that customers remain calm rather than be aggressive, while they should also be clear about how they want the problem to be resolved.

One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success.
If a product or service has a fault it should be reported as soon as possible, with any necessary paper proof of purchase photocopied.

Keeping a diary of how events unfold is also a good idea, as it will help people to jog their memories if the scenario becomes a long drawn-out process.

“It can be incredibly frustrating when the heels of your brand new shoes come off or the local handyman botches a repair job, but if you stay calm and complain the right way you increase your chance of getting the refund, repair or replacement that you're entitled to.” said the operations manager for Consumer Direct.

Top tips for complaining:

•    Stay calm. You are more likely to get a satisfactory result if you are assertive rather than aggressive.
•    Be clear about how you want the problem to be resolved.
•    Act quickly.
•    Gather together everything you can by way of evidence - this could include photos or video footage. Try to keep in mind that you may have to go to court to obtain a refund and ask yourself what evidence you would need to put in front of a judge.
•    Create a complaint diary - use it to list what happened, when it happened and who you spoke to. This will help to jog your memory when you are discussing your complaint.
•    If you complain in person, ask to speak to the person in charge who may have the authority to resolve your issue.
•    If you are not sure about where you stand, check your legal rights before you confront the trader.

If you would like to know more about your rights why not ask AnswerBank Law.