Quizzes & Puzzles38 mins ago
NATIONWIDE FRAUD CREDIT CARD
5 Answers
In June I had 2 x ATM fraud withdrawalls on my Nationwide Credit Card before I had even received my pin number however the transactions took place when the actual card was in my possession. These were 2 x £200 withdrawals.
I informed Nationwide's fraud department and completed a Credit Card Dispute Form and wrote them numerous letters, it has taken 41 days for a response which should take 7-10 days maximum. They have wrote to me advising that I had told them I had wrote down my pin and that somebody must have seen this but I have done nothing of the sort and have never told them this!! It is a bare faced lie so they can get out of refunding the money. Now they are refusing to put the money back, in the meantime I am getting charged interest and nobody seems to be bothered, I only work part time and cannot afford to be repaying this amount of money when I never had the money in the first place and I dont know where to turn next???
I found nationwide very unhelpful and very rude, they were insulting. I will never ever use their services for anything ever again and advise you all to beware of nationwide yourselves as i would hate for this to happen to anybody else :(
I informed Nationwide's fraud department and completed a Credit Card Dispute Form and wrote them numerous letters, it has taken 41 days for a response which should take 7-10 days maximum. They have wrote to me advising that I had told them I had wrote down my pin and that somebody must have seen this but I have done nothing of the sort and have never told them this!! It is a bare faced lie so they can get out of refunding the money. Now they are refusing to put the money back, in the meantime I am getting charged interest and nobody seems to be bothered, I only work part time and cannot afford to be repaying this amount of money when I never had the money in the first place and I dont know where to turn next???
I found nationwide very unhelpful and very rude, they were insulting. I will never ever use their services for anything ever again and advise you all to beware of nationwide yourselves as i would hate for this to happen to anybody else :(
Answers
Best Answer
No best answer has yet been selected by Nicky1592. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Firstly follow Nationwide's published Complaints Procedure:
http://www.nationwide...aking_a_complaint.htm
Than if you are not satisfied you have the right to escalate your complaint to the Financial Ombudsman Service:
http://www.nationwide...ombudsman_service.htm
Unless you exhaust Nationwide's complaint's procedure, the FOS can turn your referral to them down.
Good luck.
http://www.nationwide...aking_a_complaint.htm
Than if you are not satisfied you have the right to escalate your complaint to the Financial Ombudsman Service:
http://www.nationwide...ombudsman_service.htm
Unless you exhaust Nationwide's complaint's procedure, the FOS can turn your referral to them down.
Good luck.
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