Charges took from mobile phone for nothing

[kloofnek]

Last Sunday I bought a mobile phone wallpaper through 02 Active.
£2 was duly took in payment for which I received a text message telling me this.Now today ANOTHER £2 has been took. followed by the same text message.
I rang O2 and they said there was nothing they could do and that I should cancel with the company concerned...cancel what?..I did not subscribe to anything,just bought the one wallpaper.

There is a phone number number with the text and an email address,tried ringing but it went to a voicemail so emailed,fully expecting it to be returned undelivered but have had an automated reply with a Ticket ID...they will get back to me....fingers crossed they do!!!
The chap at O2 told me that this company will keep taking money whilst I have credit in my phone....eek!!!

Has anyone out there had a simliar experience and how did they resolve it?

[daffy654]

You usually have to text STOP to the company you ordered the wallpaper from. They should have sent you a text explaining that.
Try texting back to the number they texted you from.

[joko]

often the small print states that you are actually sibscribing to a service...

a
text stop to them

[Old_Geezer]

I have heard of this before, parents concerned that their kids have subscribed without realising usually, but I guess anyone can be caught out.

Best not to top up on that SIM for a while then.

[kloofnek]

I have done that now..to the number that the text came from.
I have had those telling me to send "STOP",to discontinue receiving whatever they are texting me about but this does not.
Let`s see if it does the trick.

Thanx

[kloofnek]

How can these people get away with this????
They have no website...email address is to momac.net

Will wait now and see what happens.

[Old_Geezer]

Looking at their website it appears momac may be a service provider that other companies use to reach your mobile. It's not 100% clear to me though.

Best of luck.

[bobbie22]

I accidentally got myself signed up to some sort of game on my mobile, which costs £3 a month. I went into an Orange shop, and a lovely young man sorted it out for me. Worth a try! (I did, however, lose the first £3 they deducted off my phone balance)

[kloofnek]

I, too ,found that website,Old Geezer,but of no use to me as you could see.
However,had reply this morning,by email,saying that I had downloaded the wallpaper again yesterday???? but that they do not usually take payment for a second downloading(of the same ) so to send my address and a refund of £2 will be sent by cheque,Would it not have been easier to have just refunded back to my phone...still I am happy to know that they are "bona fide"
I will be very careful in future.!!!!

[Twenty20]

It does beg the question though as to why anyone needs 'wallpaper' for a telephone!

[Jayne-123]

Try texting STOP to the number.