Sky Television What More Do They Want From You The Customer

[in a mo]

I thought quite wrongly as it turns out that SKY employ UK persons to man there operations here in the UK ,The first voice was a Scottish lady informing me of 5 different choices ,which I choose one ,then the same Scottish lady gives me a further 5 choices once again I choose, then once again another 3 or 4 choices which I choose one, a voice answers the call I ask 3 times what she said Good Morning My Name is ? I still have no idea what she said ,for a further 40 minutes I am fighting against someone in India who repeatedly asks which floor we live on I try to explain we live in a bungalow,we never resolved the issue or the fault .

I phone again in the evening I spend in excess of an hour speaking to Patrick who is also in India he is very helpful but we are still hindered by lack of English ,so much so that an engineer is calling to our home on Bank Holiday Monday ,these companies want the customer to help with fault finding even when one explains that I am disabled and it is not possible to move the TV equipment so I can remove the 13 amp plug from the wall then plug in again and various other maneuvers which for an able bodied person might be ok with then they have the audacity to ask if I can contact my next door neighbour to help me what a bloody nerve we pay £ 55 a month ,now they want another £8.50 a month for insurance to cover breakdown ,I explain that my House Insurance covers the equipment for accidental damage or theft breakdowns are therir domain ,it is abot time we said enough is enough ,there is a limit and I feel SKY are taking it so far over the limit it is unbelieveable ,further more lyalty counts for nothing because If you cancel your contract at the end of 12 months then renew they will fit new equipment so no need to upgrade at extra cost .
What do you think ? I would be very interested to know .
Thank you Mr Mo (In A MO )

[sunny-dave]

I sympathise - Sky customer service is terrible and the pricing of their TV is predatory.

The problem is that they've got a product I want (international cricket in HD) and so all I can do is negotiate the best deal possible each year.

Your problem with the Sky Box is all too common - it is (after all) a computer and so the 'have you tried unplugging it' is a valid question before sending an engineer. It solves 99% of problems with Sky boxes.

If you do get a visit (hopefully not too expensive) insist that he now plugs the Sky box into a socket (or an extension lead) that you can get at - preferably with a switch so you don't have to actually pull the plug out to completely power off the box.

[black_cat51]

however, you don't pay £55 a month for them to come to your house and move your equipment or unplug your plugs, do you? I don't really see what's so unreasonable to ask you to get someone to help you with the simple stuff that might be the problem in the first instance - i don't see that as audacious.
However, it annoys me when i can't understand the person at the other end of the phone (although some foreigners are much easier to understand than some british people)

[jno]

yes, our Sky box went on the blink a few days ago; unplugging it them plugging it in again did the trick. You might want to arrange things so you can do this easily next time.

[netibiza]

Mine goes on the blink occasionally, and unplugging it always sorts the prob, my problem is like yours now, OH rewired it all and now the plug is under my heavy king sized bed which I cannot move on my own, so I cannot unplug it, and have to wait for OH to come home.

[in a mo]

Dear Friends Re SKY
The problem was not just about a plug and moving items ,what I do expect is service and a little understanding ,the Box they sent was Brand New as I wanted to update the system,I had managed for over an hour on my own I had installed the new box but it would not turn on no matter how many times I turned it on and off ,the big failure is the lady not understanding the situation and the language..
I was told that I would have to be in to sign for the box ,when It arrived no need for me to sign I was told that nothing would happen to my old system entries until I was satisfied,when It came to be reinstalling my origional box again all my sports channels had been turned off.
Engineer is coming in the morning ,he phoned a few minutes ago .I have been a customer for over 22 years.

Best Regards IN a Mo

[gina32]

you can ask them to put you thru to an English person and they will do it or should

[boxtops]

This is part of the reason that a lot of companies are moving their call centres back to the UK....

[in a mo]

Friends Countryman Lend me a quid.
The engineer called to my shack this morning and confirmed the New Box was not working ,now all systems are GO all done and dusted,he was here @ 8am this morning on the dot.
General opinion is almost the same as my mini rant ,which I thank all my AB friends for.there varied opinions
Customers are fed up with repeating themselves and asking the Sky person in India to repeat what they said.
Words of Warning
If you have a new HD Box you can keep the old one ,so no need to worry about loosing things you might have taped ,all you need to do is to fit a scart lead and you can watch the old stuff at your leisure,If you Do Not have a port for a HDMI lead the HD will not work, also on the new boxes there is no RF port so you cannot connect the TV in another room as you might do now ,What you need is a iO Link which can be purchased from Amazon @ half the price of SKY with free delivery.
These 2 items are NOT mentioned when you place an order.
Further more ,some genius has decided to put the controls not on the front of the BOX as now but on the TOP this causes many potential problems .
If I can help with any queries please ASK .
Cheers for now friends
Mr Mo (In A Mo )

[dunnitall]

Hope I'm not wrong but I think you can chat real time on your PC et al With Sky customer services. I much prefer this way of contact, no difficult accents to deal with, it's all on screen and you can copy it to remember what was said. In the old days of course....telephone contact seemed more friendly, before they started shipping out to other countries, so try first to chat online (lots of companies have the facility) and see if that is any better.

[in a mo]

Dunnitall, Great suggestion I have tried this avenue on another subject,with BT it worked pretty dam good ,I will place that in my memory bank.
I love your name ,sounds like some posh mansion.
Great stuff.