ChatterBank1 min ago
How Do I Take Amazon To A Small Claims Court?
I wish to take Amazon to a Small Claims court to recover money lost due to, what I consider, their incompetence in allowing a Chinese company to operate on their web site without ensuring they fully complied with 'Amazon's Marketplace Participation Agreement'. I do have definite proof they failed on this point.
The problem I have is the fact that, although they currently have a UK address in Slough, I understand they do not own or operate the website of the same name. Instead the UK business operates Amazon's British warehouses, buying teams and other functions. It sells these services to sister Amazon companies overseas, mainly Amazon EU Sarl, the European headquarters company.
I need to know if I can issue a Small Claims Court summons to Amazon at their Slough address.
If the answer is 'No', what can I do?
The problem I have is the fact that, although they currently have a UK address in Slough, I understand they do not own or operate the website of the same name. Instead the UK business operates Amazon's British warehouses, buying teams and other functions. It sells these services to sister Amazon companies overseas, mainly Amazon EU Sarl, the European headquarters company.
I need to know if I can issue a Small Claims Court summons to Amazon at their Slough address.
If the answer is 'No', what can I do?
Answers
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Buenchico - What with the Chinese Company dragging their heels, and Amazon also dragging their heels, I was getting nowhere. Then I was told by their Executive Customer Relations department that I was no longer covered by the A to Z Guarantee Protection and they were unable to intervene with regard a contract between buyer and seller such as this.
It's still not entirely clear whether you followed the 'pre-action protocol' (i.e.actually completing a claim form) which a court would normally require you to do.
However this is probably the link you'll need anyway:
https:/
However this is probably the link you'll need anyway:
https:/
Thank you Buenchico - The background to this is very complex and It's annoying how Amazon has treated me. It's like dealing with automatons.
It seems it's also very complex trying to get redress from a foreign company, which Amazon is.
I'll probably finish up by going through life avoiding Amazon whenever I can. Ah well - there goes my Kindle!
It seems it's also very complex trying to get redress from a foreign company, which Amazon is.
I'll probably finish up by going through life avoiding Amazon whenever I can. Ah well - there goes my Kindle!
I honestly don't think £60 is worth so much stress and aggravation although I do sympathise, it is horrible to believe you've been 'ripped off'.
I do have one idea, though. The fortnightly magazine Computer Active has a 'Consumer Active' section where they tackle problems just like yours. I'm not guaranteeing your case would get published but it is worth a go. The magazine is £2.
I do have one idea, though. The fortnightly magazine Computer Active has a 'Consumer Active' section where they tackle problems just like yours. I'm not guaranteeing your case would get published but it is worth a go. The magazine is £2.
Thank you all for your replies.
You're probably right Buffalo-Bill with your advice: 'Shake it off and move on ', the only thing is I bear grudges!
I think we all need to remember that although Amazon may have a .co.uk suffix to their website address, they are a foreign company, and if anything goes wrong with a product bought through their site, don't expect much help from them.
You're probably right Buffalo-Bill with your advice: 'Shake it off and move on ', the only thing is I bear grudges!
I think we all need to remember that although Amazon may have a .co.uk suffix to their website address, they are a foreign company, and if anything goes wrong with a product bought through their site, don't expect much help from them.
I buy almost everything from Amazon, rarely the MarketPlace, and I've had no problem. My blackberry phone stopped working after 11 months and a quick phone call sorted it out. Returns label printed off, full refund received in my bank a couple of days later.
Funny enough, I bought the same dashcam as you, probably from the same seller. Fingers crossed it keeps working
Funny enough, I bought the same dashcam as you, probably from the same seller. Fingers crossed it keeps working
hc4361 The Dash Cam I bought was superb when it was working, fantastic definition. I bought it from a company called E-PRANCE, who I discovered from Amazon's Customer Escalation Team based in the Unites States, had failed to follow guidelines laid down by Amazon in their Marketplace Participation Agreement. Point 5 of that agreement states that 'You have to provide a local return address to your customers or offer them free shipment for returns'. Amazon instructed E-PRANCE to comply with that regulation, but they promptly ignored it. It cost £12.45 to return it back to China but E-PRANCE also want me to agree to cover the cost of returning it, even though it is within their One Year Guarantee. Amazon are aware E-PRANCE are not operating within their Marketplace Participation Agreement, because they gave me an Amazon Gift Voucher to cover the cost of me returning it, but then they seemed to lose interest in my plight.
Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon. It provides a mix of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.
AWS launched in 2006 from the internal infrastructure that Amazon.com built to handle its online retail operations. AWS was one of the first companies to introduce a pay-as-you-go cloud computing model that scales to provide users with compute, storage or throughput as needed.
Amazon Web Services provides services from dozens of data centers spread across availability zones (AZs) in regions across the world. An AZ represents a location that typically contains multiple physical data centers, while a region is a collection of AZs in geographic proximity connected by low-latency network links. An AWS customer can spin up virtual machines (VMs) and replicate data in different AZs to achieve a highly reliable infrastructure that is resistant to failures of individual servers or an entire data center.
More than 100 services comprise the Amazon Web Services portfolio, including those for compute, databases, infrastructure management, application development and security. These services, by category, include:
Compute
Amazon Elastic Compute Cloud (EC2) provides virtual servers -- called instances -- for compute capacity. The EC2 service offers dozens of instance types with varying capacities and sizes, tailored to specific workload types and applications, such as memory-intensive and accelerated-computing jobs. AWS also provides an Auto Scaling tool to dynamically scale capacity to maintain instance health and performance.
The Amazon EC2 Container Service and EC2 Container Registry enable customers to work with Docker containers and images on the AWS platform. A developer can also use AWS Lambda for serverless functions that automatically run code for applications and services, as well as AWS Elastic Beanstalk for PaaS. AWS also includes Amazon Lightsail, which provides virtual private servers, and AWS Batch, which processes a series of jobs.
Storage
Amazon Simple Storage Service (S3) provides scalable object storage for data backup, archival and analytics. An IT professional stores data and files as S3 objects -- which can range up to 5 GB -- inside S3 buckets to keep them organized. A business can save money with S3 through its Infrequent Access storage tier or use Amazon Glacier for long-term cold storage.
Amazon Elastic Block Store provides block-level storage volumes for persistent data storage for use with EC2 instances, while Amazon Elastic File System offers managed cloud-based file storage.
A business can also migrate data to the cloud via storage transport devices, such as AWS Snowball and Snowmobile, or use AWS Storage Gateway to enable on-premises apps to access cloud data.
Databases, data management
AWS provides managed database services through its Amazon Relational Database Service, which includes options for Oracle, SQL Server, PostgreSQL, MySQL, MariaDB and a proprietary high-performance database called Amazon Aurora. AWS offers managed NoSQL databases through Amazon DynamoDB.
An AWS customer can use Amazon ElastiCache and DynamoDB Accelerator as in-memory data caches for real-time applications. Amazon Redshift offers a data warehouse, which makes it easier for data analysts to perform business intelligence tasks.
Migration, hybrid cloud
AWS includes various tools and services designed to help users migrate applications, databases, servers and data onto its public cloud. The AWS Migration Hub provides a location to monitor and manage migrations from on premises to the cloud. Once in the cloud, EC2 Systems Manager helps an IT team configure on-premises servers and AWS instances.
Amazon also has partnerships with several technology vendors that ease hybrid cloud deployments. VMware Cloud on AWS brings software-defined data center technology from VMware to the AWS cloud. Red H
AWS launched in 2006 from the internal infrastructure that Amazon.com built to handle its online retail operations. AWS was one of the first companies to introduce a pay-as-you-go cloud computing model that scales to provide users with compute, storage or throughput as needed.
Amazon Web Services provides services from dozens of data centers spread across availability zones (AZs) in regions across the world. An AZ represents a location that typically contains multiple physical data centers, while a region is a collection of AZs in geographic proximity connected by low-latency network links. An AWS customer can spin up virtual machines (VMs) and replicate data in different AZs to achieve a highly reliable infrastructure that is resistant to failures of individual servers or an entire data center.
More than 100 services comprise the Amazon Web Services portfolio, including those for compute, databases, infrastructure management, application development and security. These services, by category, include:
Compute
Amazon Elastic Compute Cloud (EC2) provides virtual servers -- called instances -- for compute capacity. The EC2 service offers dozens of instance types with varying capacities and sizes, tailored to specific workload types and applications, such as memory-intensive and accelerated-computing jobs. AWS also provides an Auto Scaling tool to dynamically scale capacity to maintain instance health and performance.
The Amazon EC2 Container Service and EC2 Container Registry enable customers to work with Docker containers and images on the AWS platform. A developer can also use AWS Lambda for serverless functions that automatically run code for applications and services, as well as AWS Elastic Beanstalk for PaaS. AWS also includes Amazon Lightsail, which provides virtual private servers, and AWS Batch, which processes a series of jobs.
Storage
Amazon Simple Storage Service (S3) provides scalable object storage for data backup, archival and analytics. An IT professional stores data and files as S3 objects -- which can range up to 5 GB -- inside S3 buckets to keep them organized. A business can save money with S3 through its Infrequent Access storage tier or use Amazon Glacier for long-term cold storage.
Amazon Elastic Block Store provides block-level storage volumes for persistent data storage for use with EC2 instances, while Amazon Elastic File System offers managed cloud-based file storage.
A business can also migrate data to the cloud via storage transport devices, such as AWS Snowball and Snowmobile, or use AWS Storage Gateway to enable on-premises apps to access cloud data.
Databases, data management
AWS provides managed database services through its Amazon Relational Database Service, which includes options for Oracle, SQL Server, PostgreSQL, MySQL, MariaDB and a proprietary high-performance database called Amazon Aurora. AWS offers managed NoSQL databases through Amazon DynamoDB.
An AWS customer can use Amazon ElastiCache and DynamoDB Accelerator as in-memory data caches for real-time applications. Amazon Redshift offers a data warehouse, which makes it easier for data analysts to perform business intelligence tasks.
Migration, hybrid cloud
AWS includes various tools and services designed to help users migrate applications, databases, servers and data onto its public cloud. The AWS Migration Hub provides a location to monitor and manage migrations from on premises to the cloud. Once in the cloud, EC2 Systems Manager helps an IT team configure on-premises servers and AWS instances.
Amazon also has partnerships with several technology vendors that ease hybrid cloud deployments. VMware Cloud on AWS brings software-defined data center technology from VMware to the AWS cloud. Red H
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