Windows 10 - Lost Outlook And Office!

[Tefler]

My computer seemed to decide to upgrade to Windows 10 without asking yesterday (I've been postponing it for some time now). In doing so, it lost Kasperksy, so I tried to download that again - it got stuck at '45 secs left' and then would neither install nor uninstall. I ended up having to reset the computer, so losing the opportunity to go back to Windows 8.1, which I had been happy with!
Now I've lost my copy of Microsoft Office and Outlook/Windows Live Mail (can't actually remember what it was!) I need Office back, but don't know how to do that, since it was a download rather than a disk in the first place and Outlook/Windows Live Mail came on my computer.
I have a .MIG file from my old Windows XP computer, made with Windows Easy Transfer, which I used when I set up the 8.1 version and one from the Windows 7 computer which my partner uses, but Windows 10 seems not to have the facility to use such things.
I can't be the only person with these problems - any advice?

[pinkyboyid]

When you say 'had to reset the computer' what did you do to reset?

If your system now running as Windows 10, try a Windows 10 uninstall which should return you to you previous windows version (assuming the previous windows files have not been removed via your 'Reset').

- Click 'Windows Start' icon
- Select 'settings'
- Select 'Update & Security'
- Select 'Recovery'
- You should see an option on the right of the 'Update & Security' panel to go back to your previous Windows version.

[Tefler]

Thanks for the reply, Pinkyboyid. Unfortunately, however, the failure of Kaspersky to either install or uninstall must have corrupted something along the way. Even the 'automatic repair' didn't work when I tried to restart my computer, so the 'reset' was exactly that, a reset. I did ask for my files to be saved, which happened, but the programs to read them have gone - these are what I need to get back.

[pinkyboyid]

Some other options to try, if you haven't already and assuming you are running Windows 10,

- startup to the Windows 10 logon screen, in the bottom right-hand corner of the screen you will see a 'wheel/power-off' type icon, far bottom right-hand corner, which if you click it will display 3 options, one being 'Restart'.

If you hold down the keyboard 'Shift' key and click 'restart', then keep holding down the pressed 'shift' key whilst windows restarts, Windows will reboot into a 'Choose Option' screen. One of those options displayed is 'Troubleshoot'.

Click 'Troubleshoot' and you can then try either 'System Restore' option to revert back to a previous Windows 10 restore point, or the other to try is attempt 'Start-Up' repair.

A third option, assuming it can find the necessary files intact, is to select 'Reset this PC' from the 'Troubleshoot' Screen. With that option it should give you the opportunity to return to your previous Windows Version, as long as it is not 30 days passed since you upgraded to Win 10.

Hope that helps.

[Tefler]

Thank you again for your time Pinkyboyid. I've run out of time at the moment to try these things, but should be able to get back to it tomorrow. I'll let you know how I get on!

[Tefler]

I've had a look at all the options you suggested, Pinkyboyid - and I thank you again for your time. My problem is, it seems, that what I ended up with was a 'clean install', because the problems when reinstalling Kaspersky meant that the system got corrupted.

So, my current problems cannot be resolved by going back to 8.1, unfortunately. What I do need, though, are: 1) some way of getting my e-mails without having to resort to webmail and 2) some way of reclaiming my copy of Office - which came as a download rather than on a disk some years ago.

Ideas would be useful and gratefully received.

[pinkyboyid]

What version of MS Office did you have and do you have any MS Office license keys?

Re your .MIG file the free utility at the following claims to able to read .MIG files and provides for restoring file directories, see: http://www.migee.com/2011/01/17/mig-recover-and-viewer-utility-alpha/ .

If it works ok, you may be able to extract the MS Office directory as a starting point for attempting a recovery.

If its office 2007 that you have, then there is an office diagnostic tool you could try running to see if will offer any fixes (doubtful but worth a try), see https://support.office.com/en-us/article/Diagnose-and-repair-crashing-Office-programs-by-using-Office-Diagnostics-79da9853-439c-47fe-826d-ef678d3f726e

Failing that, you would be faced with possibly purchasing another copy of office or download and install a freebie alternative office suite such as LibreOffice https://www.libreoffice.org or Open Office https://www.openoffice.org

Regarding email you do have the option to use the Windows 10 mail App or download / install another live mail type program.

[Togo]

W 10 comes with office. Check your tiles which pop up when you click the 4pane windows logo bottom left on your screen.

[Tefler]

Thanks yet again, Pikyboyid! I'm a bit chary about trying free apps, so will check this out with a friendly technician when I can. Unfortunately, mine was Office 2010, not 2007, so that's not a possibility. I did note that you can reinstall from the Microsoft website. I used my university e-mail address, because it was a 'home and school' version, so that may be the way to go next!
Togo, I've looked at my apps and there's no hint of Office on there. Also, as none of my Word documents are opening, I suspect that my Windows 10 didn't come with it installed.