Crosswords5 mins ago
Another Rac Update
20 Answers
I emailed my answer to the RAC thanking them for their reply but saying I didn't want their £10 voucher, thank you.
My complaint really was that they had lied to me about recovery time and phoning me to tell me of the delay.
I have just received a phone call from someone further up the chain who has investigated my complaint and listened to phone recordings......and to cut a long story short.......
He says that I had received the standard response to a complaint. He also says this wasn't acceptable in the circumstances and a more thorough investigation should have taken place given the situation I was in.
He has offered me £30 compensation......as I said I wasn't looking for compensation.....just honesty, answers and to make them aware of their very poor customer service on this occasion....leaving a vulnerable, elderly lady on her own for so long....
I thanked him for his apologies and offer, deciding to accept.....saying this would buy the nice scarf I had seen in M&S and two bottles of wine to replace those I had to drink to recover from my ordeal.....
He laughed....in fact he was very nice......wonder if he's married.....☺
My complaint really was that they had lied to me about recovery time and phoning me to tell me of the delay.
I have just received a phone call from someone further up the chain who has investigated my complaint and listened to phone recordings......and to cut a long story short.......
He says that I had received the standard response to a complaint. He also says this wasn't acceptable in the circumstances and a more thorough investigation should have taken place given the situation I was in.
He has offered me £30 compensation......as I said I wasn't looking for compensation.....just honesty, answers and to make them aware of their very poor customer service on this occasion....leaving a vulnerable, elderly lady on her own for so long....
I thanked him for his apologies and offer, deciding to accept.....saying this would buy the nice scarf I had seen in M&S and two bottles of wine to replace those I had to drink to recover from my ordeal.....
He laughed....in fact he was very nice......wonder if he's married.....☺
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