Am I In The Wrong With My Care Company?
I am 73, and have been having carer's twice a day, (30 min lunch & evening) for about 18 months, due to copd, and other ailments, which I pay approx £80 a month towards.
When I started with them, I was asked what suitable times would suit me, which was between 12.30/1pm lunch, 7.30/8pm evening.
The past 6 months, I have had many visits at 2pm, 3pm & 8.30pm & even 10pm.
When I complain, its the same old excuses, short staffed, staff sickness, holidays etc.
This past week has been really bad, and last night I had a row with their weekend coordinate, when the carer came at 9pm, & told them I was going to have a word with the Social tomorrow, which she replied, 'do what you want',...... nice.
I know the home-care industry is in a mess at the moment, and this company have had 2 manageress walk out in the past 3 months, and at weekend, it seems all the office staff, have to do visits, which is not going down to well.
They seem to be taking on anybody that needs a job, have no training & some with no transport, who have to walk from visit to visit, which some are 15+ minutes apart.
The owner is busy with her 2 other care businesses, in another 2 towns, and very hard to get hold of.
Should I complain to the Social, as some have done, or give them a chance to sort their problems out?