No Email Service For Nearly A Week Now.

[Caran]

I was looking at emails and suddenly a box appeared saying cannot get mail.
I go to settings and it says username and or password are incorrect.
I phoned TalkTalk. Was on phone for nearly an hour. They said they would phone me between 12.00-2.00 Sunday. Someone rang Saturday night. Waffled on said they would contact me between 24-72 hours.
What can I do folks?

[davegosling]

Get a proper email address through your own domain i.e. not a third-party one through Hotmail / MSN / Outlook / Gmail / Yahoo / AOL...

[Buenchico]

Like Dave above, I'd never use an email service provided by an ISP. This is the service I use:
https://www.gmx.co.uk

However if the problem is only on your iPad then
(a) you can access your mail (on your iPad or on any other device) simply by going to this web address
https://www.talktalk.co.uk/mail/
and logging into your account from there ; and
(b) there's a very good chance that the problem can be resolved on your email app simply by deleting the account and then creating it again.

See
https://appsliced.co/ask/how-do-i-delete-an-email-account-from-my-ipad
and
https://mediatemple.net/community/products/dv/204644940/how-can-i-set-up-email-on-an-ipad

NB: If the TalkTalk support staff didn't suggest deleting the account, and then creating it again, they clearly don't know how to do their job!

[HansUrbancka]

Perhaps Talk Talk are hiding from you the fact that they are having lots of problems with their service. :-

http://downdetector.co.uk/problems/talktalk

Hans.

[Old_Geezer]

If you are using a client for downloading your e-mails, can you instead go to your website account and see if you can see the e-mails there ?

[TWR]

Change providers, I found T.T Rubbish to deal with Caran.

[Gill1941]

I had this problem as well with Outlook and now always go to talk talk website for mail. Whatever I did it said password etc incorrect.