What on earth is a fulfilment fee? Is it something like the scam BT pull, whereby they send you a bill then slap on an extra charge for the privilege of paying it? Even Dick Turpin had the decency to wear a mask before embarking on highway robbery.
//The fulfilment fee is charged to help contribute towards other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs if it applies to the event.//
Ok let’s have a whip round and send wan of the Answerbank folk who can report back to us on what happened . I will give a few shillings but don’t want to go .
Overheads should be factored into the cost of the product, which any reputable business does. Imagine standing at the checkout and being told the cost of your groceries plus a fulfilment fee? Cobblers!