Need Help With My Bt Tv App Android Version

[ladyalex]

Hi My BT TV App is not working properly.
It will not play the ordinary channels....BBC 1, 2, 3 ITV etc etc. All I get is the message telling me to turn on my TV Box to view the programme.....not much use.
It does play the BT Sports channels and it does allow me to set up a recording for 'normal' non sport channels.
But, that's it.
I have reinstalled the App to no avail. I have also turned my (Android) tablet off and on again....no change.
I am afraid the BT so-called help online has been sending me round in circles getting nowhere .

I really would like some help with this...but please, not too techie....turning things off and on again is about my limit.

Thanks folks. :-))

[Bobbisox1]

You may have to reset the remote control Lady A ?

[ladyalex]

The remote for the TV Box ?

[ladyalex]

How would I do that ?

[Bobbisox1]

No, I’d say the TV itself , if you go into settings on thecTV there should be a reset remote section, if that doesn’t work then try restring the remote on the box, what TV make have you got?

[barry1010]

Bobbi, how would that help the app on her phone?

[barry1010]

Or tablet

[Bobbisox1]

Ah sorry, this is your tablet, not the TV?

[Bobbisox1]

Just reread the OP ( sorry LA)

[ladyalex]

It is a LOGIK

I have had a look at the TV Menu on the TV remote and I cannot see a Reset Remote setting.

[ladyalex]

I was wondering how that would help.....but thanks for responding anyway :-))

Yes, my tablet is where the App is and where I want to be able to watch or Chromecast the TV programmes

[barry1010]

:D

Apparently, you can't watch 'normal' Freeview channels live on the BT app - only the channels you subscribe to. However, you could download the BBC iPlayer, ITVHub, All4 and My5 apps to your tablet and watch them through that

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Unable-to-watch-live-TV-on-BT-TV-app/td-p/1969954

[barry1010]

Where would you 'cast' the programmes to? If it is to your TV you might as well watch them through that.

[Bobbisox1]

If it’s your tablet , it won’t help anyway I’m afraid , I possibly could have helped had it of been the TV X

[ladyalex]

Thanks Barry.

I used to be able to watch them via the App.

Also, we have subscribed to Now TV through BT and it won't work either.....just the Sports ones.
OK for lordalex but of very little interest to me. :-(

[ladyalex]

I want to Chromecast them to a TV in a room where I do not have a BT box.

[barry1010]

As you have subscribed to Now TV you should be able to use the Now TV app on your tablet.
https://play.google.com/store/apps/details?id=com.bskyb.nowtv.beta&;hl=en_GB&gl=US

[barry1010]

Aha - that makes sense.

[barry1010]

I have found the definitive answer, ladyalex
"You’ll be able to watch all of the live and On Demand programmes that come with your BT TV subscription on the BT TV App. You won't be able to watch Sky Cinema, Sky Sports or Freeview channels."
https://www.bt.com/help/tv/channels-available-on-the-bt-tv-app

You should be able to watch much more than the sports channels, though

[ladyalex]

Thanks Barry.
Doesn't solve my problem, unfortunately.

[ladyalex]

I have downloaded the NOW TV app and I think I cannget the NOW channels on my tablet.

I am pretty sure BT did not tell me that I would be losing the Freeview channels when I did the upgrade.
Seems shoddy to me.
Also, I will miss being able to watch Freeview TV on my tablet when I am somewhere with Internet but no TV set.
Shoddy.