Customer Service - 2013 Style

[Canary42]

I went into town by bus this morning. On returning to the bus station to come home, I asked at the enquiry window, "When's the next bus to Hayling ?"

The dumbo replied,"You've just missed two"

 

[gingejbee]

If I'd have been the "dumbo", I'd have pointed you in the direction of the displayed timetables and said..."find out for yourself".

[bookbinder]

There's a lot of this attitude about. It's called 'someone not doing their job properly.' ...and we're going to see more of it.

[Tilly2]

Why 2013?

[Canary42]

Unfortunately the displayed timetable board at Havant rarely bears any relationship to what's happening on the forecourt. There were no Hayling services displayed at my time of asking, although the printed timetable had one due in 5 minutes. It turned up 40 minutes later.

[Old_Geezer]

Surely though, having given you the bad news they then provided info on when the next few were due to leave ?

[Canary42]

Ooops, my bad, Should have been 2023. Sorry.

[Old_Geezer]

Ah, knew their busses were never on time, so was reluctant to commit.

[Canary42]

///they then provided info on when the next few were due to leave ?///

Not until I indicated how useless his response was. He then looked up at the information board, noted none listed, so said,"Twenty minutes" (that being the period covered by the current board) . As I said above, it actually turned up 40 mintes later.

[wolf63]

I asked a bus driver how long the next bus was going to be.  He said - thirty-two feet.