I think you should know your facts before you let everyone know what you think.
India has digital exchanges and the idea that telephonist will route the call sound so 1950 ish.
The problem is there is a govt organisation called vsnl which has monopoly over all the basic network connections. It does has good hold over govt and its regulating body so much so that few years ago VOIP was not legal in India.
Good news is, Govt has decided to cut down the monopolistic, approach and has opened itself to competition. VOIP is also legal now. It is now upto enterpeneur like yourself to seize the oppurtunity, get the business and bring the cost down. Wheels turn but it does not turn fast enough, as we would have liked it to be.
Talking about call center jobs, everyone (atleast in cities) studies english from preschool. I guess it is legacy from colonial era and we do thank the Queen for it. Do not be a cry baby. World is a global economy. India has human resource, it is using it. The guys working in call centers may be drinking coke whose manager might be a US citizen.
Restrictions and monopoly has not served anybody any good. I remember in 1970s we have to wait 7 years to get a car not because people were not able to pay but because Govt insisted on indigenous production using indigenous steel.
Resource is a resource whichever way you see it.