understanding the spoken word

[ONEILL_M2]

why is it so difficult to understand the person giving technical help I spent 20 mins on the phone with sky broadband as the username and password did not work.I found it impossible understanding thier instructions and was unable to follow thier .Now I'm left no better off than before I phoned them.
Where can I find an ISP who are still using a Brittish based technical help section

[Loosehead]

I know what you mean, makes my blood boil! The English is fine but the accent renders it incomprehensible. I cringe whenever this happens to me. If you find an English call centre, in any field, let us know, I'd be interested.

[lynbrown]

When you find out, let me know. I have had loads of conversations with BT broadband but have had to give up. I am sure they are all lovely people but their speech patterns are different and i lose track of what they are saying. I would give anything for someone talking my language. My broadband has been faulty for ages now but i just put up with it. Changing to another provider is too daunting for me.

[beejaybee]

I always email my broadband support. I tell them straight that I`m a "thicko" when it comes to techno things & would be grateful if they tell me what to do in simple terms. I can then print out their reply which makes it easier all round.

[beejaybee]

BTW. I`m with Tesco.

[LeMarchand]

Just got off the phone with Microsoft Licensing. One of the questions in their satisfaction survey was "Could you communicate clearly with the agent?". Surely the fact that they have to include such a question should tell them something!

The girl wasn't too bad (unlike the one I got earlier and hung up on), but I think they should have UK geography lessons as well as their standard training!