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i havent had the magazine for months, we are on the full package, ive been in touch with sky 3 times about it and each time they tell me it has been posted, yesterday when i asked again the person on the phone said, ive just realised i havent been getting mine either!!! he checked all my details and said they were correct but didnt know why they werent arriving, he said he would put in a query about them, suppose thats the last i'll hear about it.! i just phone sky customer services, hope you have more luck than me 08702 404040