sky box office

[bantingm]

why cant you order a sky box office movie without an active phoneline?

any ideas!?

[Lakitu]

You have to pay for it, the phone line acts much the same way you would pay for something over the net.

[bantingm]

so say you ordered a film which i recorded and it worked...but your phone line was not active, even though the box is plugged into the phone socket, will i still get charged???

[Lakitu]

I'm not sure about that.

Your phone line is not active but you managed to order a movie and record it too?

[natalie_1982]

I'm getting confused, why is the box plugged into a socket that is not active? Isn't Sky received by a dish and not a cable?

If this is any help, the engineer told us that it costs less to order a box office film through sky active (your remote control) than over the phone because of admin costs or something. Won't the cost just be added to your monthly bill?

[bantingm]

yup, we plugeed in our new phones last night and there was no dial tone...we then rang up sky and they said our phone line would go active on the 18th...so not sure how we ordered the film...

[Lakitu]

It should be, Nat, but I'm not understanding how bantingm has been able to order the movie and record it (I always thought they were encrypted to anything other than a Sky+ box).

[bantingm]

you have to have your sky box pluggged into a phone line natalie_1982, i think for the first year, as it states in your contract...its nothing to do with recieving the signal, its to do with the interactive thingy...

[bantingm]

i dont know how we ordered it either, we just tested it, and it recorded and we watched it but we still dont have an active phone line, im just as confused...

[Lakitu]

Ah right! I get ya now. If your phone line isn't active then I doubt very much you'll be able to receive the movie. As Nat says, you can call them and get it that way. Their number is under the list ph phone numbers in their 'services' button on your remote (or thereabouts, I'm at work (unfortunately) and would need to look at the remote to tell you exactly LOL)

[bantingm]

thanks guys...we watched the film, it was very good...does that mean we have not been charged??

[Lakitu]

Don't worry about it, if you don't get charged, bonus to you ;o) x

[bantingm]

im trying to decide whether to watch more whislt it is still potentially free!!!!!

but yer even without the phone line we still received the film in full.

[natalie_1982]

We had to have a BT line installed in order to get Sky (we only had NTL before that) and so we are contracted to BT for the first 12 months. When I spoke to Sky about their phone service (which we receive) we had to wait a few days for their call service to go active, even though our line was working and we were being charged through BT. Could it be there is a fault with the line from BTs end? Am I confusing the matter further? LOL

[bantingm]

BT have never activated the line, this will be the first time we have had a home phone...so apparently the line is disconnected until the 18th...

[natalie_1982]

Did you just get the line installed then? Or have you always had a line but never had it activated?

[bantingm]

we have always had the socket, so the sky man plugged in the sky box, but we have never had it activated, we live in rented accomodation so therefore the people before us im sure had a phone line, but it was diconnected when they moved... there is no dailing tone either, we plugged in our new phones last night

[natalie_1982]

Maybe you will just have to wait until the 18th then but I would have thought they would at least be able to test the line to make sure that it's their end and not yours?

[bantingm]

so any ideas how we watched the sky box office film?!

[kempie]

Sky gives you �50 credit so you can still order their services such as Box Office in the event of the phone lines going down. Details of everything you order will be stored on your digibox and when it is plugged into an active phone socket it will upload the transactions for billing purposes. You will then be charged for all content you have bought.

[bantingm]

Update: we tried to order another box office film last night, it said we had to have a working phoneline, so im completly confused how we ordered it the first time around!!!