Tiscali Broadband Provider

[tublo]

My tiscali broadband service has not worked since last sunday the 5th April. I have tried telephoning Tiscali and all they are doing is leaving a confusing pre-recorded message saying that there is trouble involving BT and the Olympic site. Is anyone else having this problem please?.

[carlton23]

They were on Watchdog last week for there p poor sevice.

[Panic Button]

My Tiscali is OK, but it is well known that the Italian parent company is in major financial difficulty.

[Panic Button]

http://www.telegraph.co.uk/finance/newsbysecto r/mediatechnologyandtelecoms/5071650/Carphone- Warehouse-plotting-Tiscali-bid.html

[tublo]

Thank you all for your responses, it has just started working again but I will study your responses at some length, thank you for taking the time to answer.

[Buenchico]

To be fair to Tiscali, I've been getting frequent emailed updates from my ISP (even though my own connection has not been affected) about the problems with BT lines in the Ilford exchange area.

For example, this is part of what was sent at 0752 on 5th April:
"Claranet have identified an incident impacting the following services; Leased Lines, Ethernet Lines and xDSL. The fault is located deep in a tunnel, deep level structural damage and high CO2 levels mean that BT will be unable to resolve this incident by repairing the existing infrastructure. Mobile units currently on route to the site and will be used to set up temporary connectivity bypassing the affected tunnel span. It is estimated that all necessary equipment should have arrived on site, been configured and a work-around put in place for all affected services by 5pm this evening. Due to the scale of this incident BT are unable to re-route any individual circuits as they do not have the capacity elsewhere to be able to cope with this".

Subsequent emails (which arrived at the rate of one or two a day since then) have showed that BT have been experiencing extremely serious problems with finding a safe way to fix the fault.

Chris