just bought a samsung led eco version

[suzie1]

its 46 inch and gorgeus...but i cant have it on the wall with the special brackets i bought with it, as my walls are plaster board covered and thinly plasters over so comet people said, i paid £249 for the brackets and £129 for delivery and connection, they delivered and didnt connect coz of the reason i mention before.....now i am peed off coz i can only have it on the wall and someone said i should get some big massive screws and get it done myself, but will i get a refund on the connection, i am supposed to ring them to arrange a convenient time to come and connect, but i have to replaster my entire wall and it could take weeks to dry, then they will connect it.........if they see it suitable, i bought it for £1500 at comet

[buildersmate]

I think you are going to have to plead with Comet since they are likely to say you should have checked out the proposed arrangements for attaching it to the wall before you placed the order.
Since they have delivered, you probably won't get all your payment back.
By the way, interesting as all the extraneous information may seem to you, the question is actually buried in 7 words in the middle of the 5th line of your question. It often helps to be a bit more succinct.

[deggers316]

my nephew has a Samsung 55" and that hangs on the wall from 1 screw, the latest Samsungs have a steel cable (extra) that fixes to the back of the set, like hanging a picture etc
if yours has this 1 screw that goes deep into the wall (into the brick part it it) should suffice your needs

[suzie1]

thanks for your answers i hope i can sort it soon. u have been helpful

[annie0000]

Your wall is unlikely to have a brick part to screw into, if it is a modern timber frame house, your best bet is to have it affixed to the wooden joists or posts if there happend to be any in a convenient place.

[vivandorron]

Put your question in the Law section of AB and see what sort of answers you get.

I would have thought that it could be possible to argue that the items are unsuitable for their intended purpose and warrant a refund.

You could also have a word with your Local Authority's ...Consumer Protection Dept.

[alan30]

You need to sort out exactly what the construction of the wall is. If it is plasterboard over brick or blockwork you can drill through and use long screws into plugs or special fixings.

If the plasterboard is on wooden studs you can screw into them but depending on the size of your brackets the studs will be the wrong distance apart. In this case you need cross pieces of timber (noggin?) between them for each bracket and some extra pieces for refix the piece(s) of plasterboard you have had to cut out. Once the cross pieces are in you can screw through the plasterboard pieces so the screw heads are well below the surface of the board and then fill and skim over. You can keep the removed board as big or small as you like but don't keep them too small or else you struggle to work in the space (been there, done that!). From start to finish took 3 days and most was hidden behind TV anyway - not sure about your comment about need to replaster whole wall and it will take weeks to dry?

Biggest decision for me was the initial decision to remove sections of plasterboard; once I made the first cuts (drill pilot hole and then padsaw) I was committed anyway so just went for it! If you use a thin blade saw the replastering is kept to a minimum.

[alan30]

Part 2 - problems posting

If you are not confident then how about fixing the cross pieces onto the studs direct onto the plasterboard surface? This will push the brackets and TV slightly away from the wall but again all hidden?

My current house has plasterboard mounted onto metal mesh studs; I was going to mount cross pieces between these metal uprights but this was a smaller TV with a small bracket with fixing points vertically on the bracket. I was able to drill through plasterboard and the metal and use the longer metal cage fixings which compress when you screw them up so the plasterboard is sandwiched between the bracket and the metal upright.

I am not a DIY expert; the previous TV stayed up with no problems and the current one has been up for 3 months with no problems. Hope this helps; if some of the terms are incorrect then apologies.

If you Google ' fixing tv on plasterboard' there is a lot of info.

Alan

[lukey121]

Very simple, if they don’t refund then return it. Its within your rights legally as customer to do that. I have the same TV and yes it is amazing but I hate TVs on walls. Why would anyone want to stare up at a TV I don’t know. But that’s just me.

[buildersmate]

Hmm. Customer orders a service delivery and fixing to wall. Delivery is effected but supplier can't deliver the 2nd part of the service because of a customer-issue (I said 'issue', not 'fault'). Customer now wants part of the payment for the combined service back.
Unlikely to be that easy. We don't know for sure, but one can be pretty damn sure that Comet have thought of that eventuality and included a contract clause that says it is the customer's responsibility to check out the wall quality.
Not an unfair term, IMHO. So merely asserting that it is the customer's right to return the product and get full refund for the product and the service provided to date ain't too clever.

[TonyV]

Your wall brick or plasterboard