Technology0 min ago
Has this ever happened to you ..
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Lady I was speaking to said she had taken friends out to lunch .Ten of them .Bill came to 250 quid so she questioned it as you would .Turned out the previous card had not been acccepted so the both bills were taken from her card .Never heard of this before .The bill was adjusted but what if she.had no queried it.
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I had this happen in the States.
My outlaws were staying in the same hotel for some of the time and they were on a package that included breakfast - they even had a confirming letter which I saw later. They left first.
I got my bill and saw the addition of their breakfast which I queried and the receptionist came out with utter crap. I asked for the manager - Oh he isn't here. Who is in charge then? (fairly big hotel). More crap and procrastination. If there was a fire or a major incident who would you call? Stonewalling.....
This was just as e-ticketing came in and I scrawled in the amoutn minus the breakfasts and, in front of the receptionist, I called AMEX and instructed them of the amount and NOT to accept any secondary charges from the hotel and the reason why. And this is what happened.
Therefore, I would suggest that she first phone her card company and put a block on the illicit transaction and then call the restaurant/hotel and ask for the most senior manager and explain that (i) this was not on and (ii) she has blocked the charge.
My outlaws were staying in the same hotel for some of the time and they were on a package that included breakfast - they even had a confirming letter which I saw later. They left first.
I got my bill and saw the addition of their breakfast which I queried and the receptionist came out with utter crap. I asked for the manager - Oh he isn't here. Who is in charge then? (fairly big hotel). More crap and procrastination. If there was a fire or a major incident who would you call? Stonewalling.....
This was just as e-ticketing came in and I scrawled in the amoutn minus the breakfasts and, in front of the receptionist, I called AMEX and instructed them of the amount and NOT to accept any secondary charges from the hotel and the reason why. And this is what happened.
Therefore, I would suggest that she first phone her card company and put a block on the illicit transaction and then call the restaurant/hotel and ask for the most senior manager and explain that (i) this was not on and (ii) she has blocked the charge.
No further charges accrued but I must admit my blood was still seething over an hour later and I am not like that - never been back to stay with them either.
I'll even go as far as naming them, the Green Mountain Inn, Stowe. http://www.greenmountaininn.com/
I'll even go as far as naming them, the Green Mountain Inn, Stowe. http://www.greenmountaininn.com/
One possibility I can think of it that bill are electronically tabbed to table numbers so that whatever is ordered for the table is added to that tab and then billed altogether at the end (regardless of different waiting staff or drinks got at the table or from the bar etc...).
Could be that the previous people's card was not accepted but not noticed so the amount stayed on the billing system and was then included with the extra amounts from your party and billed as a whole.
Remiss of the staff not to notice if this could be a reason though maybe they were scammed themselves. Depends on the system to what information is given or printouts obtained I guess - maybe a printout with the declined message was mistaken for a confirmation receipt in a busy restaurant? Might have made more sense if they just hadn't paid or it had been left on the system in error though.
Not saying this is what happened and they weren't trying it on but could account for a reason.
Could be that the previous people's card was not accepted but not noticed so the amount stayed on the billing system and was then included with the extra amounts from your party and billed as a whole.
Remiss of the staff not to notice if this could be a reason though maybe they were scammed themselves. Depends on the system to what information is given or printouts obtained I guess - maybe a printout with the declined message was mistaken for a confirmation receipt in a busy restaurant? Might have made more sense if they just hadn't paid or it had been left on the system in error though.
Not saying this is what happened and they weren't trying it on but could account for a reason.
