Warranty On A Boiler

[Tarser]

My boiler' warranty expires on the 23rd February 2023. It broke down and leaked in early February. An engineer came out to inspect it on 8th February. It needs some major expensive parts but the engineer said that he couldn't do it due to health and safety issues. All the issues will be resolved in a day or two. My concern is that they may 'not be able' to get an engineer out before the warranty expires. I can fully accept that if the problem occurred after the 23 rd, I'd have no right to expect a repair under warranty, but this occurred before the warranty runs out and they are aware of what needs to be done, with still 8 days to go, is a company obliged to carry out the work after the warranty expires? Thanks.

[geevo41]

The company engineer has confirmed that your boiler developed a fault within the warranty period and is now obliged to fix it however long it takes.

[bobbinwales]

As Martin Lewis says you could still have rights even after a warranty expires. But am pretty sure your going to be fine as geevo says

[murraymints]

there is also the 7 year rule for large consumer items that can reasonably be expected to last well over the 12 month warranty period. Trading Standards can guide you down that road if necessary. I have used this several times for tv and washing machine

[Hopkirk]

It's not actually a 7 year rule, just that items should last a 'reasonable' amount of time. A year is certainly not reasonable for a boiler.

[murraymints]

I was quoted that 7 years by Trading standards Hoppy as an expected shelf life minimum

[murraymints]

but as you say one year is very far from reasonable

[Tarser]

Geevo, thank you very much for your helpful answer. If you could direct me to a document that shows this I would be very grateful. Thanks again!

[barry1010]

It is six years in England, Wales and N. Ireland; five years in Scotland but that only means that you have a right to make a claim in court during that period - not an automatic right to repair/replacement/refund.

Tarser, I assure you that even if the fault occurred the day before the warranty expires you are entitled to get it fixed under that warranty and it must be fixed 'within a reasonable time'.

[THECORBYLOON]

TARSER, think of it as an insurance policy.

If my car is in an accident on the last day of my policy cover and there is evidence of that fact, my insurance covers that, regardless of the repair date.

Your warranty covers faults that developed within the period covered by that warranty.

If the fault is then repaired outwith that period, that is neither here nor there.