help my comp won't shutdown

[alan-r]

hi
i need help !!
since i did a reinstall of xp pro,my computer will not shut down,if i click
shut down on the monitor it restarts,if i press the shut
down button on the keyboard the same thing happens.also the button on the tower
when that's pressed it does the same,my power settings are ALL set for OFF. i can only stop
it by holding in the button on the tower which shuts the power
off without closing down the comp as it should,there's no malware or viruses on it
the comp is an - asus A1 series. graphics- radeon prophet 6200. system mechanic
gives it all the green lights,what's wrong with it???
thanks in advance for any help

[ACtheTROLL]

PCs don't have shutdown buttons on keyboards or monitors

this is a "value add" from asus
have you loaded the "extra" custom utilities they provide?

[alan-r]

ac
shut-down restart facility is obtained by changing the sleep button on my logitec blue tooth divo keyboard options.it might be link to the asus function i don't know about that
as for the settings Neil, under advance power controls , it's all set to shut down not restart / stand by / or hibernate,thats why i can't understand what's wrong
cheers fellas

[ACtheTROLL]

ignoring the extra buttons

what happens if you click "turn off computer" from the start menu
or from the task manager
and the command prompt
C:\Windows\System32\shutdown.exe -s

[alan-r]

hi ac
i tried the task manager shut down it worked first time but on trying it again it didn't and hasn't done when i tried it a further 6 times. the shut down button on screen nor the comp button on the tower does it either,
i have to catch it restarting at quickly switch off at mains to shut it off
could a re-install of the asus chipset fix it ??

[alan-r]

ac
i don't have a "shut down exe" folder in system32
just a "shut down" folder which for around a 25th of a second flashes up a dos panel when clicked on too quick to read it

[ACtheTROLL]

shutdown.exe is a 19kb file (not a folder) in the system32 folder the -s tells it what to do ... restart shutdown etc

so double clicking it won't do anything ....

you can either run the command from the run option ... or open a comand prompt and run it from there
but use the whole line
C:\Windows\System32\shutdown.exe -s

[alan-r]

cheers
i reinstalled the chip set and so far so good thanks for your help

[topogigo]

Have you tried switching the power of at the main breaker panel?
Works every time for me.