Crosswords2 mins ago
phone freeze and warrenty issue
0 Answers
Hi ABers.
I renewed my Orange contract with Phones 4 u at the end of August past and upgraded my Phone to a Sony Experia 10. All went well till the begining of April when it started to freeze then reboot itself in a constant cycle. I took it to Phones 4 u who said that they would normaly send it to a car phone ware house outlet near to where i live to have it looked at. As i live 5 mins away from that outlet i took it there and they upgraded the software. The phone worked ok for a week then the issue returned, so off again to P4U who then sent my phone to the manufactures certified workshop. 14 days later my phone was returned supposedly repaired. I had it back 1 hour and the fault returned. I retured to P4U where they decided it was a Sim card issue and a new sim card was duly fitted in phone. this time the phone lasted 2 days then the problem returned. Back again to P4U who sent it back to the manufactures certified workshop. 5 days later i recieved a call saying the phone is being returned un repaired as there is an issue with the USB port and the phone is out of warranty. I have been on the Sony web site and they say their phones have a 2 yr manufactures guarentee. The USB port on the phone is also the charging port and i have never used this port exept for charging and it always worked. I have heard this freezing issue is a common thing with this phone and i am wondering if i am being fobbed off. Can anyone give me any info as to where i stand on this issue.
Thanks.
John. ps i will be posting this on the tech site as well in case anyone there has had the same freezing issue and can help with a solution.
I renewed my Orange contract with Phones 4 u at the end of August past and upgraded my Phone to a Sony Experia 10. All went well till the begining of April when it started to freeze then reboot itself in a constant cycle. I took it to Phones 4 u who said that they would normaly send it to a car phone ware house outlet near to where i live to have it looked at. As i live 5 mins away from that outlet i took it there and they upgraded the software. The phone worked ok for a week then the issue returned, so off again to P4U who then sent my phone to the manufactures certified workshop. 14 days later my phone was returned supposedly repaired. I had it back 1 hour and the fault returned. I retured to P4U where they decided it was a Sim card issue and a new sim card was duly fitted in phone. this time the phone lasted 2 days then the problem returned. Back again to P4U who sent it back to the manufactures certified workshop. 5 days later i recieved a call saying the phone is being returned un repaired as there is an issue with the USB port and the phone is out of warranty. I have been on the Sony web site and they say their phones have a 2 yr manufactures guarentee. The USB port on the phone is also the charging port and i have never used this port exept for charging and it always worked. I have heard this freezing issue is a common thing with this phone and i am wondering if i am being fobbed off. Can anyone give me any info as to where i stand on this issue.
Thanks.
John. ps i will be posting this on the tech site as well in case anyone there has had the same freezing issue and can help with a solution.
Answers
Best Answer
Nobody has yet answered this question. Once some answers have been given, schiehallion will be able to select one answer as the best. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.There are no answers available for this question.
Related Questions
Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.