Trying To Sorn My Car Help Please.

[ladybirder]

AArrghhh! Driving me potty. I'm on the government website for SORNing my car and it wants the 16 digit reference number from my Vehicle Tax Reminder or Log Book. I've input the number from my VTS but it's not recognising it!! How can it not recognise it, I've re-entered it 4 times? It says you can do it by phone so I phoned and was asked to put in .... . So I did, Didn't recognise it please re-enter, so I did ... repeat four times.
Anybody any idea why it is not recognising this number please? Or anybody had the same problem?

[bednobs]

Are there any other numbers in the v5 you could put in?

[fourteen85]

Its not the 0 or O problem is it?

[THECORBYLOON]

Do you have the 11-digit number on your vehicle log book (V5C)? 

[bhg481]

I just looked on the gov site and for SORN you can use the 11-digit number from your log book. Have you tried that?

[ladybirder]

OK can you give me a link to where an 11 digit number is being asked for please. I am being asked for 16 digits.
Bednobs I can't find a 16 digit number on the V5C, where is it please?

[ladybirder]

This is where I am at:
https://sorn.service.gov.uk

[Mamyalynne]

Click - I don't have V11

Click - Existing keeper

put in 11 digit ref from V5C

[Togo]

Have you tried clicking on the "I dont have the v11 reminder prompt? This takes you to
Existing keeper (using V5C document reference number)

check that dot.

[bhg481]

On my reg document, after section 8 (green stripe) right at the bottom is Doc ref No xxxx xxx xxxx.
That's eleven digits, so might be the one required.

[ladybirder]

Yay done it thank you everyone you're brilliant. XXX
Now I'll phone LV and see if I can get my insurance reduced.

[Mamyalynne]

Well done, good luck.

[ladybirder]

Thank you Mamya, that was worth the call, only two months to renewal and I've got £73 winging its way to me;-).

[ladybirder]

Meant to say and I'm still covered for Fire Theft and Windscreen. What's not to like.

[Mamyalynne]

Result!

[TonyV]

Lady before you sign up for new policy have a check on Go compare, I do every year, always lower price, then go back to original company, ask them if they can price match, they always do.

[ladybirder]

Thanks for the advice Tony. x