Another Belter From The Religion Of...
News110 mins ago
Insurers will use any excuse they can dream up, not to pay a claim – this is getting ridiculous.
I recall they tried claiming fitting a roof-rack was a modification that invalidated the insurance.
One of the vehicles I owned had a tow bar fitted; I thought its most useful feature was that if someone was to rear-end me at low speed, the only damage would be that inflicted on their vehicle by the tow bar.
If I was the Financial Ombudsman I would have been asking how having a tow bar fitted increases the insurance risk.
No best answer has yet been selected by Hymie. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Your link shows a driver referred an insurer's decision not to pay out, to the Ombudsman and the Ombudsman agreed with the insurers.
"The driver who got in touch with us told us that he is at his 'wits end' adding that, following a routine vehicle collision, his insurer had refused to honour his insurance at the last minute, leaving him with a potential six-figure cost and incredible stress and anxiety for him and his family,' Rosamond said."
"Following a nine-month dispute with Flow - a subsidiary of Allianz - the Financial Ombudsman Service found in favour of the insurance company."
"If I was the Financial Ombudsman I would have been asking how having a tow bar fitted increases the insurance risk."
And that's exactly what the Ombudsman asks. There must be a clear link between the modification and additional risk before liability can be denied.
Here's an example from the Ombudsman where an insurer tried to deny a claim because of a changed air filter:
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The Ombudsman actually goes further than that in some cases and insists that the modification actually contributed to the accident before cover is denied..
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