Almost definately. Take it back to where you bought it and ask them to replace it. Usually using an ISO connector is infallable and the best way of connecting new equipment. It sounds like the two power connectors are mis connected if you know what I mean ? One should be live all the time (even when ign off) this will keep the memory. The other should power the unit when the ignition is on - they can both be wired to a permanent source but this risks the unit being left on and draining the battery. I'd check the ISO unit is the one for the job and that the same coloured wires are opposite their respective wires on the connectors. It's a strange one and one that you used to get with the old block connectors before ISO came in. Good luck