A friend of mine recently bought a 1999 Ford Focus and we don't know how to open the bonnet, there's a keyhole behind the front badge, but it we tried to unlock it but with no luck. Help would be greatly appreciated.
I used to deliver cars for a living. When I delivered a brand new Focus to a customer, I always made a point of making sure that they knew how to open the bonnet.
That was over 5 years ago, but I thought it was the opposite way to Kempie's suggestion. i.e. I recall it as being a clockwise turn of the key, immediately followed by an anticlockwise one. (Just try both. It should work eventually!).
It doesn't take any force but does take a bit of getting used to. I was told by the dealer to use the spare key for opening the bonnet routinely (ie: to change windscreen wash) just to prevent wear and tear an the master key.