It's sad ... but the whole issue of discs boils down to money.
A large seller like Dell - if each disc costs �1.00 and dell sells 10,000 machines ... well you figure the rest out.
The os disks - are always available ... but many users wouldn't even have the imagination to use them as costers
- look at the questions (lol and some of the answers) here!!
If you do you just have to grovel a bit
as for the drivers - almost essential
half the solution is here
http://www.innovative-sol.com/drivermax/
back them up - anyone serious should also be checking the sites and d/l ing the latest anyhow
I deal mainly in bulk
It generally takes me (on and off ) about 2 days to build a machine to spec - Then test and once I'm certain I image the system - that way the system can be re-build in about 15 mins ...
For training we rebuild every course ....
and you know that its exactly as it should be.
Leaving the original discs with the customer often results in the system being completely co**ed up - you then have the dilemma of charge and risk loosing the customer ... or not charging for hours of work.
Licensing is a complete nightmare ... as is (re)activation