Credit Union Again

[jennyjoan]

Got into a conversation with a wee girl who is new - I asked her what job she was in before - worked as a receptionist in a doctor's surgery - that would have been my dream job but couldn't do it with the hearing problem you know answering phones and medication.

I said why did you not like it - she said the foreigners were an absolutely a nightmare - demanding this and that and take it out on the receptionists and doctors alike. Also the drug and drink issue "if you don't give me my effing tablets I am going to hang myself. But she said the worse of the patients were Indian men - they were asking things that referred to maybe pharmaceutical companies. Now I was never racist but I think I am changing my mind. No wonder the doctors are leaving - who could cope with that strain. God bless them.

[Mamyalynne]

Stressful job indeed, I admire those who do it.

[jennyjoan]

how long are we going to have them for - I couldn't never be cheeky with them as most of them are so pleasant

[Mamyalynne]

When any job involves dealing with the public, you treat each one with the best courtesy and politeness you can.

Each workplace should have guidelines for what to do if a customer/patient etc becomes abusive.

[Mamyalynne]

I won't be drawn on the matter of race - there can be awkward cusses from all walks and nationalities.

[jennyjoan]

well you know I think that if patients no matter what race they are - cheeky - out the funk you go. last night watched a repeat of a Romanian man who has made £10,000 in the UK in 10 months - now he is bringing baby back to register him on the NHs so baby is entitled to everything - deffo the worst thing opening all those countries to EU. Dreadful - nothing in the pot for us who have worked for 50 years maybe more.

[Mamyalynne]

Patients are removed from Doctors lists regularly for abusing both the staff and the system.

Quite right too.

[jennyjoan]

I think these or this area are afraid of the patients - I really do - think they would need security guards on - so sad re this NHS being so badly abused.

[Mamyalynne]

Sorry to read how bad it is in your area, they do need to get a grip on things if staff are afraid.

[mccfluff]

last time i went to the docs - i sat in a waiting room with a couple of people, we all had a nice chat, few people came in, talked to the receptionists and went on their way (no drama witnessed) nurse saw a few people, then i went in, saw the doc and left.

admittedly this was roughly year ago and i have an appointment tomorrow, i shall report back on the utter carnage i expect to see......

[jennyjoan]

not my area mamy - but maybe in other surgeries in my area but definitely not my surgery

[Mamyalynne]

Take you tin hat Fluff.



Glad your surgery is OK Conne.


So is mine.

[jennyjoan]

you do have to wait 4-5 weeks on an appointment - but they would give you an emergency appointment if necessary. so I just waited but like that - when that pain is excruciatring 4-5weeks ago it eases up when you are going to the doctors so you feel foolish indeed altho I did have a wee twinge so I know she could see something.

[wolf63]

When I approach the reception they usually look up and say "Oh, hello Wolf. Waiting area 2" and I sit there for ages watching the fish in the tank. Then my doctor bellows from about two miles down the road "Wolf". He asks me how my cats are doing.

I think that most of the practice doctors are foreign - they are mostly Irish.

I will admit that the customer service at the doctor's surgery and the vet are excellent. I think that the customer/patient's attitude is crucial too. If you are nice to the receptionists then they will be nice back.

I hate working with the public in what is usually a confrontation situation. Alas that was part of my job when I was working - but I have my pension and am keeping it. Civil Service pension at 40 years old. They really wanted rid of me :-)

[tamborine]

"....They were asking things that referred to maybe pharmaceutical companies...."

Explain - What things?

[jennyjoan]

tambo the wee girl just mentioned that other companies were involved - must say the wee girl looked mithered when talking about it so I left it alone. I am sorry but my attitude has changed and I am very sad about it.

[Mamyalynne]

Most confusing - maybe she meant Medical Reps?


Still she is now out of a job she didn't like or care for.

[tamborine]

If you dont know what indian men ask for, why do you feel racist? Am curious at their special requests. Sorry to labour the point.

[jackthehat]

You are revising your opinion of 'Indian Men' based on the second-hand tales of a wee girl who failed to get across just what her problems with them were?

How odd...

[jennyjoan]

well as mamy said I am not going into the wherefores of race - sorry.

[ummmm]

But this post is about foreigners!