Problems With Npower

[smurfchops]

I paid nPower £81 for meter readings on an empty flat from February to June which I thought was far too much by the way. Our tenant left in February and flat was to be sold. Phoned nPower 8am (as only time can get through) on 15 October as we had sold the flat and were completing next day 16th. Gave them meter readings and new owner details. Received email same day 'we see you are moving' which proved I rang them, and they would have automatically asked for meter readings. Since then I have been inundated with emails asking for meter readings. Got an estimated bill for £159.25 (for an empty flat) from June to October, then a final estimated bill from 10 to 15 October for £172.09. I have send them two recorded delivery letters again with meter readings up to 15 October and new owner details, and kept proof of postage. Had no replies. They have also closed my online account so I cant give them the readings online again. Cannot get through on phone or chat line. So if I don't pay what happens?? By the way also asked me for feedback!!

[goodgoalie]

I have had problems with nPower (still my supplier) in the past with readings I gave them when I switched to them. Shan't bore you with the details, but suffice to say I'm pretty dogged in these things and kept emailing and phoning them, and even wrote to their head office. Eventually, they did acknowledge their mistake and took £50 off my next bill - this has happened twice.
I can only suggest keep going, keep a written note of everything and the name of everyone you speak to, and don't waste money calling them on anything other than their Freephone number: 0800 073 3000
Don't give up! Good luck

[smurfchops]

I wont be contacting them again, impossible to get through on phone and would rather have everything in writing. By the way I sent first letter to Complaints Dept and second to Escalated Complaints Dept ... Same address in Houghton Le Spring. Just had another email asking if I want to pay in instalments!!

[smurfchops]

And such a high bill for an empty flat!!

[goodgoalie]

Have you tried the above number? I never have problems getting through when I ring every 90 days with my gas and electric readings

[TonyV]

Maybe the meter is faulty or someone else is using a supply from your feed?

[margarettom]

Perhaps you need to contact the Ombudsman?

[smurfchops]

No The meter isnt faulty, I have given them the correct readings up until 15 October but they keep sending me estimated readings which are of course higher than the ones I have given them! I even took a screenshot of the readings I have given them online when my account was still open. And now because this has been going on for so long I would rather not phone them as I want proof that I have contacted them, that is why I have sent their complaints dept two letters...

[smurfchops]

I was thinking of going to Citizens Advice but wondered if there was anyone who could tell me what action they are likely to take? I have plenty of evidence I can give if this goes to Court.

[diddlydo]

Go to the CEO email site and email their CEO:
[email protected]
In my experience this tactic works pretty well. Good luck!