pond50 - I just had the following from the BBC -
"...Just to let you know that it’s taking a bit longer than normal to reply to your enquiry – we’re really sorry about this!
It might be a few days yet, but we hope we can help.
Thanks a lot for your patience."
I'm really sorry the info hasn't come through in time, though I'm sure you've come up with something that your mum would have liked to hear. I'll be sure to post any further messages I get from them, if for no other reason than to - hopefully- satisfy our curiosity!
All the best for tomorrow :-)