I'm dealing with an item for return to Amazon and having gone through the returns procedure and hit a problem, I now need "a real person" at Amazon to speak to. There is a link that says "talk to a person" but clicking it just takes you back to the normal returns process with no way of speaking to anyone. Once upon a time Amazon gave a helpline number in it's Help section, but not any more. Hope someone on AB can come up with a phone number. Many thanks