I have lost my Gas top-up card and am desperate for a new one! I have tried to phone British Gas customer services but am informed there is a 45 minute wait (!!) to speak to someone. The Post Office dont replace them, as I was informed on the BG website.
If anyone knows how to get hold of one PLEASE let me know.....i have �1 left and its cold outside!!
Sorry, not much help but I couldn't resist. It's no consolation I know, but I've also had problems with British Gas. I think you are just going to have to suffer the call to them.