Hi,
Just had the same problem, no room for it in the kitchen, so it stands outside, it died over the weekend, contacted the shop and was told, " it's too cold outside for it" the thermostat points open in the cold and won't close again until the outside temp warms up, yours is not an outside or garage fridge [it's an LEC].
I asked where the thermostat was as my idea was to use a hair dryer on it, warm it up and bring the freezer back on until my wife got home so we could both lift it into the kitchen, "it's inside the fridge compartment at the back", was the answer.
That worked as a stopgap, it's now been moved into the "warm" kitchen and it's been running all night OK.
I'm now cogitating on why ,if it's too cold outside the points won't close, and yet it gets warm enough inside to defrost everything.