Modeller, I worked on Forensic then on with people whom have L.D. you where trained to deal with clients that became "upset" you do NOT throw yourself on top of the Service User that is termed as physical abuse, I used to talk to the service user & even if it had taken 1/2 hr they used to calm down, It's called attention seeking, that in Bristol! what can you say, that was abuse, metal abuse, Physical abuse, Bullying, intimidation, degrading, & deprivation of their liberties. the lot including the board should be sacked & prosecuted.