News1 min ago
Speaking To Rep In India
21 Answers
I have received the following e-mail from a close friend
Any time you call an 0800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc) and you find that you're talking to a foreign customer service representative (perhaps in India, Pakistan, Ireland, etc), please consider doing the following:
After you connect and you realize that the customer service representative is not from the United Kingdom you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United Kingdom."
The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the United Kingdom."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE UK. That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the United Kingdom. Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was from NEWCASTLE UPON TYNE.
Imagine what would happen if every United Kingdom citizen insisted on talking to only UK phone reps from this day on.
Imagine how that would ultimately impact the number of UK jobs that would need to be created ASAP...
If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem - in real English.
Does anyone on A/B know if this is true or is it yet another race hate mail ?
WR.
Any time you call an 0800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc) and you find that you're talking to a foreign customer service representative (perhaps in India, Pakistan, Ireland, etc), please consider doing the following:
After you connect and you realize that the customer service representative is not from the United Kingdom you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United Kingdom."
The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the United Kingdom."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE UK. That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the United Kingdom. Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was from NEWCASTLE UPON TYNE.
Imagine what would happen if every United Kingdom citizen insisted on talking to only UK phone reps from this day on.
Imagine how that would ultimately impact the number of UK jobs that would need to be created ASAP...
If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem - in real English.
Does anyone on A/B know if this is true or is it yet another race hate mail ?
WR.
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lol @mrs_overall
I have the same problems with glaswegian accents.
So, all companies dump their foreign call centres and set up UK call centres. They then say their upping their prices by 5% for everybody (whether they've got a problem or not) to pay for it. Happy with that?
I doubt if there is an legal requirement.
I have the same problems with glaswegian accents.
So, all companies dump their foreign call centres and set up UK call centres. They then say their upping their prices by 5% for everybody (whether they've got a problem or not) to pay for it. Happy with that?
I doubt if there is an legal requirement.
WR, does this help, from my link above
There is no law in the UK like the one described. Companies are under no legal obligation to transfer 0800 callers to a UK based representative. Thus, the core claim in the message is untrue. UK companies who use overseas customer service representatives are not legally required to immediately transfer customers back to the UK on request.
There is no law in the UK like the one described. Companies are under no legal obligation to transfer 0800 callers to a UK based representative. Thus, the core claim in the message is untrue. UK companies who use overseas customer service representatives are not legally required to immediately transfer customers back to the UK on request.
The thing that annoys me with Indian call centres is not the accents, it's the fact they can't/won't get away from their script. So they have a habit of listening to half your query then cutting in with what they think the answer will be. If there's anything slightly different to the norm then they don't seem to accept it and just keep repeating what's on their script.
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