Christmas In The Good Old Days
ChatterBank3 mins ago
What Happenned To Common Sense?
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all for £6! you couldn't make it up.
all for £6! you couldn't make it up.
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// All for £6 //
Do you expect a dead person to pay that even though it is not owed? Just because the bank is inefficient does not mean everyone else has to obey them. She had to take his ashes before they would believe he was dead. They made a£6 debt, £619 with daily charges. No wonder the banks are more unpopular than politicians.
Don't uou work for a bank Titehead. Might have been worth mentioning which side of the fence you are approaching this from.
Do you expect a dead person to pay that even though it is not owed? Just because the bank is inefficient does not mean everyone else has to obey them. She had to take his ashes before they would believe he was dead. They made a£6 debt, £619 with daily charges. No wonder the banks are more unpopular than politicians.
Don't uou work for a bank Titehead. Might have been worth mentioning which side of the fence you are approaching this from.
No gromit, I'm saying that the administration at the bank is run by idiots with the "computer says no" mentality described by jim. It's a feateure these days that so many people seem incapabale of independent thought.
This may turn out to be urban myth but I think it's another case of this that illustarates what I mean more obviously:
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This may turn out to be urban myth but I think it's another case of this that illustarates what I mean more obviously:
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It isn't really computer error or lack of independent thought though is it? She sent a death certificate to his branch. It must have been opened by a human and there must be a set process for closing the account of a dead person. This was not done. Can't really blame the computer or lack of a system. Just sloppy.
Not sure she is blameless though. If you close an account of a dead relative you would check the balance and possibly transfer any money out. You would make sure direct debits were cancelled and check that there were no charges after the death date. And get confirmation from the bank that the account was shut. Maybe due to grief or just couldn't be bothered, she let it go on for 2 years.
Not sure she is blameless though. If you close an account of a dead relative you would check the balance and possibly transfer any money out. You would make sure direct debits were cancelled and check that there were no charges after the death date. And get confirmation from the bank that the account was shut. Maybe due to grief or just couldn't be bothered, she let it go on for 2 years.
A fuller report in the Daily Mail
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She show / sent A COPY of the death certificate to the bank. They refused to close her account until they had seen the original. Not sure why it took her 18 months to do that, but when she took an ORIGINAL to the bank, it was all sorted out.
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She show / sent A COPY of the death certificate to the bank. They refused to close her account until they had seen the original. Not sure why it took her 18 months to do that, but when she took an ORIGINAL to the bank, it was all sorted out.
Titehead / Youngmafbog
The BBC report did not make clear that the copy of the death certificate sent to the bank was a photocopy and not an original. The mail report tells us it was not an original.
I can now see that the bank is being perfectly reasonable not to accept photocopies. An old person could have their accounts stolen by an easily forged photocopy.
I would normally believe a BBC account without verifying it, but on this occasion they succeeded in misleading me.
The BBC report did not make clear that the copy of the death certificate sent to the bank was a photocopy and not an original. The mail report tells us it was not an original.
I can now see that the bank is being perfectly reasonable not to accept photocopies. An old person could have their accounts stolen by an easily forged photocopy.
I would normally believe a BBC account without verifying it, but on this occasion they succeeded in misleading me.
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