One Third Of Shoppers Walk Away From Self Service Tills

[carolegif]

Your thoughts?

[jno]

you mean without using them, presumably?

I normally use them but if there's a serviced till without anyone in it I'll use that instead. I'll also use a serviced till if I've got some kind of discount vouchers I'm using or meal deal I'm buying because these often cause trouble at the tills with things not registering, and I want a check-out person to handle it.

[Brenden]

If they are empty I will use them - no problem.

[Svejk]

I quite like them. Beats queuing.

[RATTER15]

We use them if just getting a few items but if its a big trolley full the serviced one is better, the problem with the self serve ones is that they are so detrimental.

[joggerjayne]

I hate them.

Their main purpose is to train us to do the job of the checkout staff. Once the percentage of "self scanners" is high enough, the supermarkets can make a significant proportion of their checkout staff redundant.

Every time you self scan, you are helping to do checkout workers out of a job. It's not the most exciting job in the supermarket, but it's what a lot of people do to earn a living.

Stop taking their jobs.

Fight back against the self scanners.

Tell the supermarkets ... we are not going to let them crap on their workforce, even if they do disguise it as "quick and convenient"

If supermarkets want the checkout process to be quicker and more convenient, they should give jobs to more checkout staff, rather than trying to put their existing ones out of work.

Keep checkout staff in a job. They need you to use them.

[Cloverjo]

I don't like using them. I always get into a flap about where I'm supposed to put my items, where the money is supposed to go etc. and usually look a fool. I'd rather wait a few minutes for a serviced till.

[joggerjayne]

Other points of view are also available.

[Cloverjo]

I agree with Joggerjayne. It's quite sad seeing a supermarket with rows of self-service tills and hardly any staff.

[ClaryS]

OP do you mean they walk away without paying for their groceries? Where did you here this?

Oh and well said joggerjayne totally agree

[OILhead]

http://www.dailymail.co.uk/news/article-2460012/Self-service-check-outs-driving-customers-away.html

Apparently they walk away once they started using the self service checkouts.

Also one third of people admitted to stealing when using self service tills!

http://www.telegraph.co.uk/foodanddrink/foodanddrinknews/9227693/One-third-of-shoppers-admit-stealing-using-self-service-tills.html

[weecalf]

Next we will be advised to treat ourselves at the doctors and dentist .This type of thing has to be discouraged .Self assessment in income tax was the start of it .We need to be attended at such places .Petrol another self service .We are becoming a nation of gadget controlled people .Would not have got this at the corner shop .

[Gromit]

1. I prefer a human being. I try to go to the same checkout assistants each visit.
2. The self service ones have a high failure rate. An assistant has to come sort out when the machine goes batty.
3. I usually buy alcohol. This as to be authorised by a human. Ironically, when these machines aren't busy, the assistant usually goes missing.
4. The self service machines never ask if I need help with my packing.
5. They are rarely any faster than a human.

[carolegif]

People leave their shopping and walk away. If you have a couple of items then they are fine, if you have lots of stuff/alcohol/medicines etc. forget it!
Morrison's tills have the annoying habit of saying "Please put the item in the bagging area!" before you have time to do it, then a harassed assistant is running themselves ragged trying to help everyone!

[youngmafbog]

Well I use them. I used them abroad too when working there although if you forget to press English you have to follow carefully what it is jabbing away at you in French!

I doubt 'normal' tills will disappear in the near future. If you have a trolly load then it takes too long.

I think they are great for quick shops, no longer having to wait while someone shops for a legion when you just want a sandwich (including the old basket only' or wait while some old biddy searches for all those elusive 1p's.

Time marches on, move with it and put your cudgel away JJ.

[andy-hughes]

I use them now I have got the hang of them.

It took a while to understand that the 'bagging area' rregards one of its own carrier bags as an 'unexpected item'!

[Svejk]

Jogger-jayne the luddite, lol.

[woofgang]

I don't mind the self service tills and will choose them over certain till staff who are miserable and unhelpful....nuff said!

[Peter Pedant]

yeah I do
and you cant stop shops from installing the little b+ggers


presumably very VERY productive - or else they would respond to consumer demand (not to have them)

In Aldi I said - how do I tell the mgt this is c+ap and the pretty young thing said " you cant "

[chrissa1]

Living on my own, I rarey

[Peter Pedant]

.

The only thing they notice is stuff left there
whilst the 'customer' has walked away

this presumably because there is a cost attached