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I should say that I have banked with them for 40 years and have never had any problems. Their telephone banking and now, Internet Banking arrangements seem to work very well. Like a lot of people, I rarely go into my local Branch, as the aforesaid Internet Banking seems to work so well. But when I need the counter staff, they are always helpful.
Its just that I can't really understand how any organisation can have a huge loss like this and still continue to operate. OG has suggested that perhaps their reserves are keeping them going. If that is the case, these reserves must be massive, and if that is the case, why do they not fund their losses from the reserves ?
If I am spending more on my household bills, than I have coming in every month, I would have to raid my savings. I could do that for a while but eventually the money would all be gone, and then I would be bankrupt.
I realise that corporate finances are not the same as household finances, but surely the same principle applies ?