Ebay Buyer Complaint But Left +Ve Feedback?

[EDDIE51]

I am usually one to answer eBay questions but this time I need advice.
I sold a Polaroid camera 2 weeks ago and got positive feedback saying
'' it works perfectly and looks great, very happy'' .
Today I get a message saying that when the buyer put a new film pack in, it over heated and she thought it was going to explode! A am a private seller.
The point is that Polaroid cameras do not have any battery or electrical power of their own, the battery is part of the film pack. You put in a new battery every time you change the film. So I can only say it must be a faulty film pack battery. what happens if she complains to eBay, she has already left very positive feedback saying it works perfectly?

[grasscarp]

You cant change feedback once left.
(However, if someone leaves you an unfair negative you can appeal and get it removed - happened to me)

[EDDIE51]

It's not changing the feedback that I am worried about. I want to know if the buyer can demand a refund after they have already left positive feedback saying the item works and they are happy.

[grasscarp]

If this happened to me I would phone ebay. They are very helpful and I have called them several times over the years.

[pastafreak]

Can't you tell the buyer what you've told us...that it's most likely due to a faulty film pack?

[Buenchico]

Polaroid stopped manufacturing film for their instant cameras 8 years ago. So the purchaser is either using extremely old stock or, probably more likely, the 'Impossible' brand which is the only current substitute.

Given that Amazon has withdrawn that product from sale after customer complaints, it seems extremely likely that it's a faulty film pack:
http://www.amazon.co.uk/Impossible-PRD2785-Polaroid-600-Type-Cameras/dp/B00FKVWI90

[EDDIE51]

^^ Thanks Chris, this camera actually takes SX70 film rather than type 600 but it has to be the film pack as there is no battery in the camera, the battery is part of the film pack. The buyer has not actually contacted eBay yet, I was wondering what they would do as the buyer has already said the camera was 'working perfectly' in feedback.

[Canary42]

The buyer should have a claim against the supplier of the replacement film pack IMO. Have you suggested this ?

[EDDIE51]

^^ yes I have told her to return the film to where she bought it.