Barclays Bank International Transfers

[Barquentine]

My father-in-law, who is 84 and has prostate cancer, has a bank account at Barclays in Mauritius (where he lives half the year) and a Barclays account here. He is unlikely ever to be able to get back to Mauritius. We went into our local branch of Barclays to arrange to transfer his money from Barclays Mauritius to his UK account. They told us we have to contact Barclays, Mauritius. Since we are yet to get a reply to our email to them, does anyone know how to get his money transferred from there to his account here? He does not do internet banking. I would have thought it would be very easy to do.

[fiction-factory]

I don't think they'll respond to emails for security and other reasons.
Could he set up internet banking and transfer the money?
Can he ring them?
Or does he have a cheque book?

[Cloverjo]

Can you sign up for internet banking on his accounts and transfer it for him?

[Peter Pedant]

oh I have read the first to
and I think
er yeah but some time ago
the basic rule is - the bank cant suck but it can blow!
the sending bank has to send, and the receiving bank cant do a 'please send' and so you get the old boy to sign a letter saying to the Mau bank please empty my account into .....
and he signs and you send it

I did one so long ago that they sent me a cheque !
I imagine once they reeive the instruction they can now tansfer by internet / secure banking

this transfer bit is a helluva run around because there are transfer fees involved ( v gd for banks - bad for you)

[Barquentine]

He does not have a cheque book or debit card for that account. When in Mauritius he goes into a branch with his passbook to take money out over the account. I know. It's archaic! We don't trust internet banking and nor does he. I've emailed them again and we will just have to phone them if we don't get a reply. Thanks for your suggestions though.

[calmck]

If he has a Barclays debit card for the Mauritius account can you not set up internet banking for him and transfer it to the UK account

[calmck]

Barclays internet banking is very secure as you get a card reader for your debit card which gives you a new access code each time you log in. You have the option of choosing how to log in also

[Peter Pedant]

I had to issue a signed document
and it sounds as tho they might want one

[Buenchico]

As Barclays Mauritius will probably want to see a signature anyway, I'd suggest using good old-fashioned snail mail to contact them.

[ABerrant]

On 10th February 2020, Barclays Bank Mauritius Limited changed its name to Absa Bank (Mauritius) Limited.

https://www.absabank.mu/en/personal/

[Barquentine]

Thanks again everyone. Absa Bank replied to say we have to arrange it via Barclays UK and Barclays UK says we have to arrange it via Absa Bank. So that's all good then. Clucking bankers. We will just have to put him on the first flight back to Mauritius to sort it out himself despite being half-dead from prostate cancer.