Hi Lofty,i did some training with a mediation service, contact your council for advice they have information available,what will happen if both sides are agreeable, will both be visited separately from each other to get your issues, then if both parties are agreeable to a meet at a designated place,the mediators wont be anyone that knows you or them, and will come from a different area,you will bring up the issues you have and they can have there say,hopefully the mediators will do there job and suggest how they can resolve the issues, sometimes the other party doesnt realise how bad they seem and vice versa, hope that this can help!!!