News1 min ago
Return of unsuitable goods act.
I recently bought a laptop and a dongle for the sole purpose of accessing the internet on it . I was assured by the retailer that it would work in my area . However it didn't ! It was very difficult to connect and having done so it took 5 minutes or not at all to get on any site. In other words whilst the products were not actually faulty they were not fit for the purpose I bought them. As a result I returned them to the store for a refund . It took an hour of argument to get it as they claimed as the goods were not faulty , it was just that they didn't work in my area.
Does anyone know the legal position ? I always thought you could return them if they didn't do the job for which they were purchased , irrespective of there being an actual fault.
Does anyone know the legal position ? I always thought you could return them if they didn't do the job for which they were purchased , irrespective of there being an actual fault.
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For more on marking an answer as the "Best Answer", please visit our FAQ.I spoke to Vodafone about the problems and they confirmed that in my area there are reception problems on laptops. T-Mobile also said there were reception problems. I will just have to accept that mobile reception for laptops in this area is not possible.
Which brings me back to the rights of a customer to return goods that are not fit for the purpose for which they are sold.
How clear is the legal aspect of the situation. I was able to get a refund but it was difficult.
Which brings me back to the rights of a customer to return goods that are not fit for the purpose for which they are sold.
How clear is the legal aspect of the situation. I was able to get a refund but it was difficult.
-- answer removed --
Thank you all for the information. I thought you might like to see Rollo's answer in the Civil Law section.
Rollo
Tue 09/06/09
13:48
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
So, if you stated to the retailer that the "purpose" of your purchase was to use the item to do X - i.e. that condition was part of the contract between you and the retailer - and the goods do not in fact do X then the item is not fot for purpose and you have the right to a refund so long as you complain within a reasonable time.
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Rollo
Tue 09/06/09
13:48
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
So, if you stated to the retailer that the "purpose" of your purchase was to use the item to do X - i.e. that condition was part of the contract between you and the retailer - and the goods do not in fact do X then the item is not fot for purpose and you have the right to a refund so long as you complain within a reasonable time.
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