ok, i'll stop being mean now ;-)
I do actually agree with you in this instance modeller. where those two girls are concerned the SW's failed spectacularly didn't they?
I wonder how much blame can be given to the fact that SW's are given an enormous load of paperwork to do, and spend way too much time actually doing this and negotiating red tape, that they've no longer got the time to do the most important thing- connecting with each other, by talking about specific cases- you know, putting 2 and 2 together and actually getting to 4.