ChatterBank0 min ago
BBC TV Lcence staff get complaints guidance manual
62 Answers
The manual states that customers who use the words "idiots", "shambles" or "useless" are likely to be making a complaint.
Other indications that a viewer may be unhappy include use of capital letters or the phrases, "When will you people listen?", "Who do you think you are?" and "Sort yourselves out!"
The document also reveals quirks in the rules about who needs a licence - the Queen, prisoners and diplomats do not, but all other Royals and prison officers who live in the grounds of a jail do.
The 964-page official handbook, which was released following a Freedom of Information request, sets out in detail how the fee should be administered.
A large section is dedicated to dealing with complaints, including prepared answers to regular objections about the BBC's "offensive" programmes and the aggressive tone of licence fee warning letters that could "shock" elderly people.
Staff are advised to look out for particular "keywords" suggesting a customer is protesting about some aspect of the £145.50-a-year fee.
These include: "compensation", "complaint", "disgraceful", "disgusted", "incompetent", "appalling", "furious", "intimidation", "mistakes", "harassment", "rude", "threatening", "outrageous", "upsetting", "unacceptable" and swear words.
If someone was shouting or swearing at you i would have thought it was obvious that the person was upset or annoyed. The BBC TV licence scum seem to need a manual and help in how to spot these people.
Other indications that a viewer may be unhappy include use of capital letters or the phrases, "When will you people listen?", "Who do you think you are?" and "Sort yourselves out!"
The document also reveals quirks in the rules about who needs a licence - the Queen, prisoners and diplomats do not, but all other Royals and prison officers who live in the grounds of a jail do.
The 964-page official handbook, which was released following a Freedom of Information request, sets out in detail how the fee should be administered.
A large section is dedicated to dealing with complaints, including prepared answers to regular objections about the BBC's "offensive" programmes and the aggressive tone of licence fee warning letters that could "shock" elderly people.
Staff are advised to look out for particular "keywords" suggesting a customer is protesting about some aspect of the £145.50-a-year fee.
These include: "compensation", "complaint", "disgraceful", "disgusted", "incompetent", "appalling", "furious", "intimidation", "mistakes", "harassment", "rude", "threatening", "outrageous", "upsetting", "unacceptable" and swear words.
If someone was shouting or swearing at you i would have thought it was obvious that the person was upset or annoyed. The BBC TV licence scum seem to need a manual and help in how to spot these people.
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//I do think there is a point here.
The Times was Britain's first newspaper, but we don't have to pay a ''news paper licence'' to The Times if we want to read any news papers at all.
Why should we pay a licence fee to just one (highly profitable international) broadcasting organisation //
EDDIE51 - Exactly my sentiments
Why should I be forced to pay this tax to this one organisation , in order to watch any station ?
I have posed this question before - noone has given me a satisfactory answer - perhaps someone could now ?
The Times was Britain's first newspaper, but we don't have to pay a ''news paper licence'' to The Times if we want to read any news papers at all.
Why should we pay a licence fee to just one (highly profitable international) broadcasting organisation //
EDDIE51 - Exactly my sentiments
Why should I be forced to pay this tax to this one organisation , in order to watch any station ?
I have posed this question before - noone has given me a satisfactory answer - perhaps someone could now ?
We don't pay it to watch any station Eddie. The fee is only for receiving the BBC stations.
I remember some legal cases several years ago where people modified their TVs so they couldn't receive the BBC. When the TVLA took them to court, they argued that they didn't need a licence on that basis. The cases went against the defendants as the TVLA argued the modifications were reversible and the TVs were still capable of receiving the BBC.
I remember some legal cases several years ago where people modified their TVs so they couldn't receive the BBC. When the TVLA took them to court, they argued that they didn't need a licence on that basis. The cases went against the defendants as the TVLA argued the modifications were reversible and the TVs were still capable of receiving the BBC.
Berti
to answer your question.
All the evidence observing broadcasting services worldwide supports the view that the BBC not only provides world class services without the intrusion of advertising. it also, because it is not reliant on advertising revenue and commercial pressures, is able to propmote and safeguard quality standards that are second to none.
We pay taxes for Parks (local and national) regardless of whether we want to or not.
We pay taxes for Museums and Art Galleries (local and national) regardless of whether we want to or not
We pay a tax (Licence Fee) for the BBC services regardless of whether we want to or not.
All because they make our national life better.
.
to answer your question.
All the evidence observing broadcasting services worldwide supports the view that the BBC not only provides world class services without the intrusion of advertising. it also, because it is not reliant on advertising revenue and commercial pressures, is able to propmote and safeguard quality standards that are second to none.
We pay taxes for Parks (local and national) regardless of whether we want to or not.
We pay taxes for Museums and Art Galleries (local and national) regardless of whether we want to or not
We pay a tax (Licence Fee) for the BBC services regardless of whether we want to or not.
All because they make our national life better.
.
Zeuhl
Most of us would accept that certain things that we pay for in our taxes are for the benefit of a well functioning society .
Education , the health Service , the police , social services , rubbish collection etc etc . We would not object to contributing , even if we dont benefit from all that we pay for .
However , in this case receiving broadcasting services is a life style choice - society is not going to breakdown if we dont have the BBC , ITV etc .
It follows then , that if I chose to have broadcasting services from the numerous providers out there - in my opinion i should not be obliged / forced to pay a direct tax to only one provider , in order that I can receive the services of whoever i might want to chose .
Given the choice i might well pay to have BBC services - however give me the choice - what's unreasonable about that ?
Most of us would accept that certain things that we pay for in our taxes are for the benefit of a well functioning society .
Education , the health Service , the police , social services , rubbish collection etc etc . We would not object to contributing , even if we dont benefit from all that we pay for .
However , in this case receiving broadcasting services is a life style choice - society is not going to breakdown if we dont have the BBC , ITV etc .
It follows then , that if I chose to have broadcasting services from the numerous providers out there - in my opinion i should not be obliged / forced to pay a direct tax to only one provider , in order that I can receive the services of whoever i might want to chose .
Given the choice i might well pay to have BBC services - however give me the choice - what's unreasonable about that ?
You can argue the same point about the health service, education and many other services Bertie.
Where you draw the line between private and socialised services is a value judgement that partly defines the nature of the particular country.
If you don't like it perhaps you should emigrate to the US where they take a very different view rather than trying to change the UK where the BBC is overwhelmingly supported
http://www.guardian.c...cm-poll-james-murdoch
Where you draw the line between private and socialised services is a value judgement that partly defines the nature of the particular country.
If you don't like it perhaps you should emigrate to the US where they take a very different view rather than trying to change the UK where the BBC is overwhelmingly supported
http://www.guardian.c...cm-poll-james-murdoch
Berti
isn't travelling into London and visiting The National Gallery a life style choice?
isn't travelling to Devon and visiting Exmoor a life style choice?
If you're a tax payer you are helping to fund them.
The truth is that the BBC wouldn't exist as it is and has always been if it relied on commercial markets. Arguably David Attenborough wouldn't have got his budgets, Monty Python would have been shown the door, The Proms would be cherry picked for just the most populist material.
And unlessCommercial broadcasters spend a lot more than they do now on training and development of people we would run short of creative talent.
It is worth noting that Creative Industries are a major part of our GDP and our exports running very close to the Financial Sector and the BBC is central to the healthy development of all TV, Radio, Online, Music and Film in this country.
.
isn't travelling into London and visiting The National Gallery a life style choice?
isn't travelling to Devon and visiting Exmoor a life style choice?
If you're a tax payer you are helping to fund them.
The truth is that the BBC wouldn't exist as it is and has always been if it relied on commercial markets. Arguably David Attenborough wouldn't have got his budgets, Monty Python would have been shown the door, The Proms would be cherry picked for just the most populist material.
And unlessCommercial broadcasters spend a lot more than they do now on training and development of people we would run short of creative talent.
It is worth noting that Creative Industries are a major part of our GDP and our exports running very close to the Financial Sector and the BBC is central to the healthy development of all TV, Radio, Online, Music and Film in this country.
.
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