lottie, I know it was nothing personal, no worries, R1 got my back up suggesting it's deliberate, I'm obviously going to stand up for her there!
There's no doubt that the care levels in hospitals nowadays are insufficient, from what my gf tells me, the nurses work far too hard, far too often and many are throroughly demoralised. Those going into nursing now know this but still want to make a difference where they can, I think she's nuts but at the same time I'm very proud.