report them for what? for being small, busy and understaffed?
they do not owe you anything, they are potentially about to give you - free of charge- a computer... they are not obliged to also do it to your timeframes.
these things take time, they have to assess all other 100s or maybe 1000s of applications too and then decide which kids get one and which dont, presumably also making any necessary checks for fraudulent claims
i realise it s a bit frustrating not to know, and to not be able to get a proper answer off them, but i think you should just wait until you hear from them - and maybe be a bit more grateful for what they are trying to do for you, instead of wanting to get them into trouble...