BT Customer Services are C**p

[silliemillie]

GGRRR - Just need a moan!!

My BT landline has been out of order for 10 days, I ring them daily chasing it up only to get excuse after excuse, threatened to not pay, go elsewhere, etc, etc but doesnt make any difference.

Explained I am ill & need constant contact with my hospital but again it doesnt make any difference.

Ask them if they think 10 days is acceptable they say' no' but still dont get the job done. Its costing me a fortune on my mobile as its pay as you go cos I really do only have it for emergencies, my BT package is free calls.

They say its because 'lack of resources' so I am thinking they have obviously let too many people go to save on costs.

Up till now they are saying fault is from their end so I was surprised when FOUR enineers turned up on my doorstep today which wasnt really convenient as I am painting but was so keen to get the job done I let them turn my house upsidedown looking for a fault in my wiring.

Well I say 'they' but only 1 of them did the job while the other 3 just messed about laughing & swearing & distracting the guy who was doing the job, took him so long much longer than it should have.

No wonder they have 'lack of resources' when they send 4 men to do a 1 man 10 min job.

GGRRR!!! Sorry to go on, feel much better now.

[TheNovice]

just left BT after 20 odd years and moved line and broadband to Sky, they didn't give a damn. Just got a final bill (still waiting for the £70 they owe me) Awful service. Sky (so far) have been excellent.

[pizza]

silliemillie although I sympathise with you having to wait for the problem to be sorted out, you were painting and it wasn't convenient ? thought with you being ill you would have being really glad they came when they did ?
If you weren't happy with the engineers turning up and messing around I would put it in writing to head office.

[percypineapple]

Hi,
I am an ex- Bt engineer, and, if you don't know, if the fault was in your proprty you will be billed for £130 plus £90 per hour. May i suggest that you write down the date and time of visit, how long they were there, and what they did. Also, did BT tell you to remove the small front plate on your master socket and prove if the fault was inside or outside? if they didn't, you can get away with not paying the charge. Also, were they BT, or contractors?? BT have no staff, and are recruiting as fast as they can, and the chances of more than one BT engineer turning up is virtually impossible.

[Prudie]

Also ask BT if you can have compensation. I know a few years back they paid me a fair sum because my phone had been out of order over a certain number of days.

[silliemillie]

Pizza I was very keen to get the job done thats why I let them do it there & then, its just that they had told me on the phone the fault was at their end & they would NOT have to access my property.

Percy, thanks for the tip, I am not really sure what what the fault was, they didnt tell me, or ask me to do anything, I just let them get on with it.

[pizza]

Sorry silliemillie I didn't mean to appear funny with my reply and I do think you should put it in writing to head office 4 engineers and the larking around, glad you got sorted and hope it doesn't cost you .

[percypineapple]

Millie,
Just be warned, look at your next bill and be ready to go to customer services and tell them exactly what went on. I did a phone job for a lady a few months ago, she showed me the bill from BT. £400, thats call out, and 3 hours labour. one man, drank Her teaHad a chat, disconnected the extensions, left the only socket working in the garage, and went.
She argued, they sent her a bunch of flowers and a full refund.

[silliemillie]

THanks Percy, I will defo be checking the bill carefully, I have already told them I am not paying for the 10 days I was without it.

[percypineapple]

just a quick word,
It used to be, after three days they paid compensation, but it was peanuts, about the cost of a first class stamp per day. once again, customer services are the ones, they don't want aggro, and the threat of you telling them you are going to your local newspaper and posting on the letters page about the rubbish service from BT, usually makes them cough up and be nice to you.

[SpikeyBush]

I ended up having to get the ombudsman to intervene. My dog was on the blink and I just couldn't get through to BT to report the fault. Left in the queueing system. Cancelled my direct debit and when I called the collections number when they sent a snotty letter they couldn't help.

Got the whole lot written off in the end but was still without a blower for over three months. Mega inconvenience as there was no mobile phone coverage there at the time and I needed to be contactable out of hours for business.

[sherrardk]

We had the box thing in the house fixed by BT for nothing even though our line rental is with the Post Office and our phone & broadband is with Sky (don't ask why it's so complicated, even I don't know). Bloke was nice and smiley, in and out in no time.