Property Owned As Tenants In Common
Law1 min ago
Problems With Brand New Car
33 Answers
My Son bought brand new car from TrustFord main dealer. He picked it up in the dark & checked it over best he could. Next morning in the sunlight he noticed a crack in the windscreen. Went straight back and for a couple of days they argued amongst themselves who should pay for it (Fords or dealership)
Eventually it was agreed, so asked son to take it another branch of the dealership as the small one he bought it from doesn't have a service/repair centre. Son did this 3 weeks ago and they still have it.
Every excuse under the sun has been given as to why it has not been done yet uncluding they can't get a windscreen for that car as its too new!
Consequently, son has driven the car for 3 days, dealership has had it for 3 weeks. He is, understandably, tearing his hair out, they cannot tell him when it will be done.
He is totally fed up now and the shine of getting a new car has long worn off.
What are his options? Can he demand his money back or a replacement car?
Any help appreciated.
Answers
Best Answer
No best answer has yet been selected by silliemillie. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
Try a phone call to the news desk at Autocar magazine. Their reporters would probably jump at the chance to cover a story like this one. More importantly, it's amazing how things seem to get done remarkably quickly by firms who are worried about the possibility of poor media coverage ;-)
020 8267 5630
020 8267 5630
I'd be interested to know what weasel words are in the finance terms and conditions, with regard to your son having paid for 3 weeks but denied use of the purchase during those weeks?
Also, is there a PDI (pre-delivery inspection) document? Was the inspection done on the day of collection?
Meanwhile, while the law may say "equivalent replacement", we know the story with cars is customer options and the consequent factory delay time. It would be senseless to have a second car built and the first car palmed off on some unsuspecting punter who accepts the decor/options package.
Also, is there a PDI (pre-delivery inspection) document? Was the inspection done on the day of collection?
Meanwhile, while the law may say "equivalent replacement", we know the story with cars is customer options and the consequent factory delay time. It would be senseless to have a second car built and the first car palmed off on some unsuspecting punter who accepts the decor/options package.
Give these a ring and see if they have a replacement screen for your son's car.
https:/
If they have then phone the dealership that has your son's car and tell them that Autoglass has a replacement screen.
https:/
If they have then phone the dealership that has your son's car and tell them that Autoglass has a replacement screen.
Other windscreen replacement companies are available.
https:/
https:/
Ah the old free beer tomorrow trick.
I don't see why they can't use a replacement screen from Autoglass or some other windscreen replacement company. After All he could have been driving down the motorway or anywhere really and a lorry or car throw a stone from one of it's wheels and damage your sons windscreen, and I've no doubt that it would be a windscreen replacement company that would do the repair and unlikely to be a Ford main dealership.
I don't see why they can't use a replacement screen from Autoglass or some other windscreen replacement company. After All he could have been driving down the motorway or anywhere really and a lorry or car throw a stone from one of it's wheels and damage your sons windscreen, and I've no doubt that it would be a windscreen replacement company that would do the repair and unlikely to be a Ford main dealership.
