14 Day Guarantee On £80 Item Only??

[Smowball]

I've just been staying at my daughters for a few days.Her mobile phones LED touchscreen broke last month when her 20 month got hold of it stand dropped it on floor so she went to a local place (it's a permanent stall/lock up in centre of town) who only do mobile repairs and they replaced it for £80 . They had it for 5 days. The day I got there she went into lounge and just casually tossed phone on sofa seat and then sat down to use it. She looked at screen and it was smashed. She couldn't quite believe it as it hadn't hit anything etc- literally like dropping it 10 inches onto a pillow. So we've gone bk to the repair people and said maybe it hadn't been fitted correctly as it should never have broken like that. They said tough basically and if she'd thought it was faulty she should have brought it back in first 14 days. Well obviously there was nothing wrong in 1st 14 days. Anyway they said all their repairs only have 14 day warranty and if they break/develop any fault whatsoever after that then tough luck. Is that typical to be so short a warranty time??

[albaqwerty]

no, I don't think it is a decent time, but some repair shops are a bit iffy imo
Is it contract phone or payg?

[Smowball]

It's a contract

[gingejbee]

I wouldn't be happy with a 14-day warranty on a repair.....but, of course, they don't have to offer ANY warranty at all.
Unfortunately, the time to find out about a repair-warranty is BEFORE you leave it to be repared. Little you can do now...unless there is something in writing to the contrary.

[murraymints]

report to trading standards....mention to the repair folks first give them the chance to do the decent thing...

[gingejbee]

...the trouble with this situation - it's very difficult to prove that the replaced screen "just broke". Your word against theirs really.

[ubasses]

I hate to say this, but that seems awfully expensive. Husband threw his across a car park, idiot forgot it was in his hand when pointing out the pay box to someone. Local Mobile Shop charged £45 and it has been perfect for nearly a year now.
Trading Standards probably your best bet.

[CrapAtCryptics]

Two suggestions - a quality impact absorbent case and a laminated screen protector will give it a better chance of surviving the toddler - £20-30 should cover both.

[Smowball]

It had a screen protector too. Apparently the price is because it's LED??

[EDDIE51]

My wife had a new screen fitted to her iPhone at Tesco it cost £12 and the assistant fitted it for her while she waited, took less than 2 minutes.

[Smowball]

Just spoke to her again - she actually paid for an LCD SHATTERPROOF screen!! She has an email address to complain - any ideas what wording to use??